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    Director of Hospitality

    Chick-fil-A

    2400 Cerrillos Rd, Santa Fe, NM 87505
    1.0 miles Full-time, Part-time

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      Chick-fil-A

      2400 Cerrillos Rd, Santa Fe, NM 87505
      1.0 miles Full-time, Part-time

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                        Director of Hospitality

                        Chick-fil-A
                        2400 Cerrillos Rd, Santa Fe, NM 87505
                        Full-time, Part-time
                        Similar jobs pay $9.00 - $10.07
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                        Job Description

                        Role
                        The Director of Hospitality is a restaurant leader who works inside and outside of the restaurant and is responsible for all aspects of growing sales and influence to include: catering, marketing, social media management, responding to donation requests, event planning, team building, and goal setting to name a few.  
                        The Director of Hospitality must be an expert in the operations of the entire restaurant. This position reports directly to the Operator.
                        
                        
                        Responsibilities
                        •	Exemplify Chick-fil-A hospitality
                        •	Be an ambassador for the brand by building relationships with local community members
                        •	Identify catering opportunities and follow up on opportunities through phone calls and visits to potential catering guests.
                        •	Distribute marketing materials to potential catering Customers to build awareness of Chick-fil-A Catering.
                        •	Oversee 'Additional Distribution Point' sales
                        •	Send 'Thank You' emails to catering customers
                        •	Create and maintain documentation around all Restaurant catering procedures. Create a training program for new Team Leaders and all Team Members involved in catering.
                        •	Available if needed to run a catering delivery or work operations during lunch or dinner
                        •	Complete training related to Chick-fil-A philosophy, Corporate Purpose, Marketing and Catering
                        •	Manage all social media channels
                        •	Develop yearly goals and quarterly marketing strategies
                        •	Coordinate marketing campaigns like Breakfast Bonanza, Business Card Raffle, Free Tea with Catering Orders, Mobile Mondays, etc.
                        •	Plan, advertise and oversee store events such as school spirit nights or family nights, including Breakfast for Dinner, Daddy-Daughter Date Night, Fall Festival, etc.
                        •	Coordinate internal team building events and programs
                        •	Engage with our App users through Spotlight
                        •	Design, order, print marketing materials such as flyers, banners, yard signs, etc.
                        •	Maintain our Team Member Board
                        •	Design and update Community Board
                        •	Be the official Cow Handler and schedule cow appearances
                        •	Manage a marketing budget including expenses such as Waze, paid social, tv/radio, swag, etc.
                        •	Manage charitable giving, sponsorships and community outreach efforts, including team member volunteer opportunities
                        •	Handle customer recovery as needed
                        
                        
                        
                        Required Knowledge, Skills, and Abilities 
                        •	Professional in attitude, speech and appearance
                        •	Leadership qualities such as decisiveness, delegation, and motivating a team
                        •	Good interpersonal and communication skills, a fun person to be around
                        •	Take initiative, detail-oriented and creative
                        •	Good stress management skills; can work in a fast paced environment
                        •	Has or quickly able to develop Chick-fil-A operational experience; someone that has credibility with the team
                        •	Experience managing a corporate social media account
                        •	Experience with design programs like Photoshop, InDesign or Canva
                        •	Some event planning or marketing experience 
                        

                        Requirements

                        Additional Info

                        Posting ID: 586912410Posted: 2020-11-24