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                  Member Service Representative

                  Wider Circle
                  Shafter, CA 93263
                  Full-time, Part-time
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                  Job Description

                  WiderCircle is a Silicon Valley healthcare start-up that engages with members of the community to learn how to maintain and improve their health, and outlook on life.
                  We are now seeking outreach specialists - who are passionate about serving the community and making connections. An outreach specialist works from home, and is comfortable making phone calls with empathy and compassion.
                  Responsibilities
                  • Making outbound calls and receiving replies on the phone
                    • App provided so your phone number does not show
                  • Comfort with using scripts that include obtaining health-specific information
                  • Utilizes a digital device (computer, tablet) to accurately record the outcome of each call
                  • Using information we provide to make recommendations for assistance as appropriate
                  • Following recommended guidelines for duration and content of each phone interaction


                  Field Role (when the pandemic is over):
                  • Engage with participants in-person and by phone to encourage participation in the WiderCircle Home Visit and Connect for Life programs.
                  • Meet with participants one-to-one (in home) to welcome them to their health plan and review their specific benefits
                  • Serve as a liaison between participants and their health plans
                  • Create partnerships with community-based organizations to identify additional services for participants
                  • Utilizes a digital device (computer, tablet, phone) to record all of the relevant details of each interaction
                  • Scout and identify venues for potential meetings
                  • Identify participants who might be interested in volunteering to assist with delivering the WiderCircle programs


                  Requirements
                  • Passion for serving others
                  • Customer service and/or sales experience
                  • Excellent communication skills
                  • Bilingual Spanish/English (for CA)
                  • Strong attention to detail and follow-through skills
                  • Experience in healthcare a plus
                  • Strong computer skills to navigate web-based systems effectively (familiar with Google Sheets or Microsoft Excel
                  • Proficient with smartphone technology
                  • Comfort with engaging participants in person and via phone
                  • Demonstrated interest in working with seniors
                  • Flexible schedule
                  • Reliable transportation


                  Benefits
                  Contract Position, part time: $15/hr
                  Opportunity to make the world a better place
                  Posting ID: 561329685Posted: 2020-09-23