Member Service Representative
Pacific Crest Federal Credit Union is seeking a Member ServiceRepresentative to join our team. The MSR will assist members and potential members with their Credit Union needs directly.Responsibilities include assisting members with financial transactions, involving paying and receiving cash and other negotiable instruments, as well asprovides expertise with respect toCredit Union services such as IRAs, certificates of deposit, electronic funds transfer, home banking, etc. Explains services,opens new accounts andactively cross-sell products and services to members to achieve or exceed all established sales goals and Credit Union goals. Troubleshoot and resolve member and internal inquiries in a timely and accurate manner. To maintain a high level of knowledge and skills in the Member Service area as well as compliance, policy and procedures.
The individual must be able to perform in a fast-paced environment that is positive and team driven. Attention to detail and a significant level of trust and diplomacy is required. Excellent communication skills are required, both written and verbal. Must be technically savvy; able to use multiple software systems and the ability to adapt to software changes independently.
The position is Full-Time/non-exempt. Applicants must be willing to work a 40 hour week.
This position includes an excellent benefits package including medical, dental and vision insurance, 401K plan, Vacation Leave and much more.
We are proud to be a drug free and Equal Opportunity Employer