At Cotton's Ace Hardware, "Helpful" isn't just a word, it's what we are all about. Cotton's has been providing AMAZING customer service for over 50 years. We are a family owned and operated business serving the needs of the community since 1967. At Cotton's, we appreciate all our Team Members that have helped us build a strong community reputation. As a member of the Cotton's Ace team, you'll have an opportunity to play a valuable role in our ongoing success, while contributing to work you believe in. We build relationships with our customers to make sure they get the experience of a life time. Our vision is to hire the best employees and give them the knowledge and skills necessary to grow within our company. If you're interested in becoming one of Ace's "helpful hardware folks," there's never been a better time to be a part of the Cotton's Ace Hardware family! General Summary The Assistant Manager assists the Store Manager in overall store operations and the achievement of company goals and directives. Positions available in multiple locations including St. Louis County, Jefferson County and Crawford County in Missouri and Monroe County, Randolph County, and Madison County in Illinois. Starting Salary: $36,400 to $41,600/year Benefits offered: * Paid Time off * Health Insurance * Dental Insurance * Vision Insurance * Employee Discounts Requirements: * At least 2-3 years of previous retail management experience required. Hardware experience preferred. * High School or GED equivalent. Completion of NHRA Advanced Course in Hardware Retailing recommended. * Must be able to stand, walk or climb for extended periods of time. Must be able to lift up to 80lbs occasionally. Job Duties Include: Customer Service • Provide positive representation of store. • Proactively assist customers in solving problems. • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. • Provide a friendly, outgoing demeanor; work well with customers as well as associates. • Ensure all calls and pages are answered promptly, courteously and effectively. • Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration. • Possess excellent product knowledge and knowledge of store layout and location of products. Store Operations • Ensure a positive, professional and safe work environment for all associates. • Supervise the "general operations" of the entire store. • Responsible for opening and closing the store. • Assist with the implementation of Store Support Center programs. • Ensure successful Loss Prevention, Safety and Internal Audits. • Work with Store Manager on all aspects of running the store. • Participate in weekly management staff meetings. • Communicate issues to the appropriate Store Support Center department with General Manager approval. • Assist with special projects as set forth by the General Manager. • Implement new Standard Operating Procedures into store execution. • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. • Ensure that weekly price changes and label updates are completed timely and accurately. • Oversee all cashiering functions including training, maintenance, audits, and reports. • Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment). • Visit competition to be familiar with what they are doing. • Perform all other duties as assigned. Inventory & Merchandising • Assist to ensure forklift operations and receiving is completed in a safe and efficient way. • Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices. Operating Procedures • Responsible for maintenance of back stock levels. • Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately. • Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability. • Assist with merchandise resets throughout the store. • Assist to ensure all signage is current in the store. • Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising. Hiring & Training of Associates • Actively recruit and promote the advancement of Cotton's Ace associates. • Assist in hiring, training, scheduling, reviewing, rewarding and coaching of all associates with the approval of the Store Manager. Leadership • Manage all aspects of store operations in the absence of the Store Manager. • Lead by example; be approachable by all associates and customers. • Participate in store meetings. • Communicate any merchandising, cost control or sales idea to the Store Manager for follow up. • Prepare and challenge yourself for future advancement. Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.