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    PrideStaff

    Pickerington, OH 43147
    14.8 miles
    Full-time, Part-time

      Call Center Representative

      West Point Optical LLC
      Gahanna, OH 43230
      Full-time, Part-time
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      Job Description

      Job Description

      West Point Optical Group

      Company: West Point Optical 
      West Point Optical Group is a Franchisee with 61 Pearle Vision franchises throughout Ohio, Indiana, Michigan, Colorado, Arizona, Pennsylvania, and Florida. The Call Center supports all locations. The website for Pearle Vision: http://www.pearlevision.com/ 

      Job Description

      The below Job Description is intended to describe the general nature and level of work being performed by associates assigned to this job. It is not an exhaustive list of responsibilities, and is subject to changes and exceptions at the discretion of senior management.

      JOB TITLE: Patient Call Center Representative

      REPORTS TO : Call Center Manager

      FLSA STATUS : Hourly; Non-Exempt

      Patient Call Center Job Description General Purpose

      Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

      Main Job Tasks and Responsibilities

      • answer calls and respond to emails

      • schedule appointments

      • handle patient inquiries both telephonically and by email

      • research required information using available resources

      • manage and resolve patient complaints

      • provide patients with eye healthcare information

      • confirm patient insurance eligibility

      • enter new customer information into system

      • update existing customer information

      • identify and escalate priority issues

      • route calls to appropriate resource

      • follow up customer calls where necessary

      • document all call information according to standard operating procedures

      • complete call logs

      • produce call reports

      Education and Experience

      • high school diploma or equivalent

      • proficient in relevant computer applications

      • required language proficiency

      • knowledge of customer service principles and practices

      • knowledge of call center telephony and technology

      • some experience in a call center, health care or customer service environment• good data entry and typing skills

      • knowledge of administration and clerical processes

      Key Competencies

      • verbal and written communication skills

      • listening skills

      • problem analysis and problem solving

      • customer service orientation

      • organizational skills

      • attention to detail

      • adaptability

      • team work

      Job Type: Full-time

      Required education:

      • High school or equivalent

      Required experience:

      • Call Center: 3 years
      Posting ID: 566143176Posted: 2020-08-14