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                          Inbound Customer Service Representative

                          PSCU
                          Allen Park, MI 48101
                          Full-time
                          Similar jobs pay $9.38 - $16.79
                          Refer friends, get paid!

                          Job Description

                          Join the people helping people.

                          For people drawn to serving others through their work, PSCU is a place to thrive. We serve our credit union members best by taking care of each other first. How might you help us help you?

                          PSCU continues to monitor the evolving coronavirus (COVID-19) situation and are taking actions to minimize the risk to employees and to lower the probability of the spread of the virus to you, your families and the communities where we operate. We continue daily ongoing enhanced cleaning protocols at all locations. 

                          Due to the fluidity of COVID-19 and PSCU's commitment to safety, all new hires must be willing to transition to work from home if needed and as PSCU business needs may require.  Working from home necessitates a quiet place to work, Internet access with a minimum speed of 5 MBPS up/down, access to an Android or Apple smartphone, and the ability to hardwire to an Internet modem via an Ethernet cord.  Ownership of or access to an Ethernet cord is not required and can be supplied by PSCU.

                          Remember to take everyday precautions!

                          What you'll do: one of the most important roles at PSCU
                          Tap your winning personality and passion to help others by assisting customers who call for-well,help.

                          • Take inbound calls from credit union members-no cold calling.

                          • Help resolve account issues and financial inquiries.

                          • Build rapport, provide excellent customer service, and impact people in a positive way.

                          Visit our Agent Experience to learn more about the opportunity! http://www.pscu.com/careersagent/

                          What you can expect: more than a call center
                          This is more than a job. This is a family. Because there is no obstacle we can't overcome together.

                          • Culture of belonging and recognition, where peers and managers support you personally and professionally

                          • State-of-the-art, high-tech campus with free parking, grills, game rooms, smoothie/coffee bar, gym access, and sports courts

                          • Generous benefits from a prestigious and growing organization, including paid medical leave, tuition reimbursement, and 401(k)

                          • Shift differentials, bilingual differentials, and unlimited bonus opportunities

                          What we seek: customer service from head to toe
                          You love to talk, you think on your feet, and you smile when you're on the phone.

                          • Empathy and resilience in dealing with customers who need help

                          • Superior customer service skills and financial understanding

                          • High school diploma or GED

                          • Comfort navigating multiple systems/online applications

                          It's not what we do - it's why we do it. Be a part of helping credit union members build a better financial future.  

                          #HiringNow #Readytowork #RTW #Immediatelyhiring

                            

                          All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter.

                          PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law.

                          PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

                          For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

                          As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.

                          Posting ID: 566125906Posted: 2020-08-01

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