A DAY IN THE LIFE AS A GUEST SERVICES COORDINATOR
As a Guest Services Coordinator, you are the main point of contact for pet parents. With a welcoming smile, you greet them and their pets as they enter our establishment. You maintain accurate records of all incidents and competently discuss each dog’s experiences and behavior with their human parents. With attention to detail, you use our computer software program to keep records organized and up-to-date. You oversee your shift to ensure that the customer service is exceptional in every way and that dogs and staff are safe.
Safety is your number one priority! You carefully observe dog behavior and ensure that good play skills and calming signals are being used at all times. Using your excellent communication skills, you inspire Pet Care Specialists and Enrichment Specialists to keep the facility and operations up to our high standards at all times. You work side-by-side with the staff you supervise to complete all necessary chores to the highest standards. And, depending on your shift, you ensure that all opening or closing duties are completed properly.
Your ability to give and receive regular feedback, proactively address customer and staff challenges, and lead by example through daily positive interactions with the people and dogs around you is crucial to your success. You get to enjoy all kinds of canine love, from giant, enthusiastic, slobbery love to dainty, reserved love. You freely dole out petting and affection to dogs of all breeds and temperaments. You love them all! Thanks to your commitment, our four-legged friends love their time with us and their parents can enjoy peace of mind.
QUALIFICATIONS FOR A GUEST SERVICES COORDINATOR
Are you empathetic towards both people and animals and passionate about customer service? Do you have excellent communication skills? Are you reliable and responsible so that our furry clients and their human families can depend on you? Can you multitask and prioritize tasks effectively? Are you attentive and aware? Do you have integrity? Are you eager to learn and develop new skills? If so, then you might just be perfect for this Guest Services Coordinator position at our dog daycare and boarding facility!
Job Types: Full-time, Part-time
Pay: $21.00 - $29.00 per hour
To keep our employees as safe as possible, we have implemented multiple protocols to comply with best practices in santitation and social distancing.