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Customer Service and Sales Associate

Walker Metalsmiths Inc
Andover, NY 14806
Full-time, Part-time
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Job Description

Job Description

We are seeking a Customer Service And Sales Associate to join our team! You will be responsible for helping customers by taking orders, both in person and by phone, providing product and service information and resolving order related issues.

Responsibilities:

  • Handle customer orders, inquiries, and concerns (in person, via email, and phone)
  • Provide information about jewelry inventory and related services offered.
  • Package and ship outgoing orders and process incoming returns or exchanges
  • Troubleshoot and resolve order issues
  • Develop and maintain a knowledge base of the evolving inventory and services
  • Restocking inventory, filing customer invoices, and maintaining a clean showroom and work space

Qualifications:

  • Previous experience in customer service, retail, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Must be willing to wear a mask while at work
  • Must be available to work every other Saturday

Company Description

Walker Metalsmiths creates custom jewelry focusing on hand crafted Celtic Jewelry in traditional and modern styles. Our business is split between online sales and in person retail sales.
Posting ID: 610851057Posted: 2021-03-07