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Wine Steward

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                  Wine Steward

                  Giant Eagle
                  Amherst, OH 44001
                  Full-time, Part-time
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                  Job Description

                  • Experience Required: 1 to 3 years
                  • Experience Desired: Strong customer service experience required; Wine knowledge and/or wine industry experience; Experience in retail food, catering or restaurant environment;
                  • Education Required: High school diploma or equivalent
                  • Certification or Licensing Preferred: Certificate from a sommelier organization, such as The Court of Master Sommeliers is strongly preferred
                  • Lifting Requirement: Up to 50 pounds
                  • Age Requirement: At least 21 years of age


                  Job Responsibilities

                  • Demonstrate strong knowledge, interest and passion for products and services associated with the role.
                  • Participate in on-going product and customer service training programs; attend distributor trade shows as necessary.
                  • Understand and adhere to all relevant local, state and federal laws/guidelines as well as company policies. Responsible for reporting any incidents in violation of these guidelines or policies.
                  • Participate in in-store team meetings and regional meetings.
                  • Attend and conduct daily team huddles as directed by Team Leader.
                  • Ensure store and personal compliance with State Liquor Laws and company policies and procedures regarding Alcohol; ability to uncover any potential under-age or intoxicated individual and ensure no alcohol is sold to that person.
                  • Maintain cleanliness of equipment, tables, utensils, floor (to ensure safety), and ensure that sanitation regulations are met.
                  • Knowledge of code dating.
                  • Visit competition regularly and at least once a month.
                  • Maintain safety as the top priority in all aspects of our work, for our Team Members, guests and products.
                  • Assist customers with B/W/L purchases by providing knowledgeable recommendations and suggestions.
                  • Enable unparalleled guest service by leading the team by example, constantly striving to delight and surprise our guests, vendors, and stakeholders.
                  • Take an active role in building the store's beer/wine assortment, throughout the year and at resets, by regularly communicating with distributors and LOB Merchandising staff.
                  • Plan seasonal and major promotional operations with the Store Leader for out-of-department display placement and keep record of results.
                  • Oversee the wine list, helping to maintain it for the restaurant, and makes suggestions to add to the list to fit the chef's dishes if necessary.
                  • Assist with implementing marketing techniques to drive sales.
                  • Develop and execute merchandising and marketing programs to drive sales and profit margins.
                  • Be comfortable talking to guests and have the ability to make knowledgeable recommendations to suit their tastes.
                  • Ensure that you are knowledgeable and approachable, without being intimidating.
                  • Follow proper procedures to ensure BWL meets out-of-Stock, shrink and inventory level goals.
                  • Perform all functions of a Team Leader in his/her absence, when necessary and where appropriate.
                  • Direct Team Members by using work lists as well as understanding and performing all duties required to include directing, overseeing and evaluating all training of new and current Team Members.
                  • Develop unique customer tasting events and sampling programs.
                  • Write department orders, monitor ordering, and supervise stocking and receiving with latest tools and technology/automated ordering systems.
                  • Track and reduce out of stocks and participate in taking of physical inventories.
                  • Utilize all available tools to help reduce and eliminate shrink.
                  • Ensure proper ordering, receiving and stocking of BWL products, and proper signage within department.

                  Posting ID: 562247962Posted: 2020-07-30