Position Type:Full-Time Regular
Department:CSC FT LEWIS OPS - L9585 (Direct)
Location:Ft. Lewis Company L04 (LLEWISL04)
Education Required:Bachelors Degree
Experience Required:5 - 7 Years
The IT Technician's role is to provide a single point of contact for all IT services required for the Ft. Lewis / JBLM Operations. The person will be responsible for all end user support and maintenance within the sites end-user computing environment, hands on support as directed for application, network, server and storage towers, as well as the IT representative identifying the sites IT requirements and challenges. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, an/or via chat) in a timely and accurate fashion, and provide end-user assistance where required. This includes coordination with GDLS headquarters desktop, server, storage, network, and application support to ensure site requirements and needs are being met.
General Dynamics is a successful Fortune 100, global aerospace and defense company, with over 90,000 employees world-wide. General Dynamics Land Systems, a business unit of General Dynamics, has a strong foundation of delivering core engineering and manufacturing capabilities to our clients for military vehicles. Our team is focused on continuous process and productivity improvements that reduce product costs, while increasing troop safety and effectiveness. Land Systems continues to work with the US Armed Forces and its Allies to ensure these vehicles remain survivable, relevant, flexible, affordable and capable of addressing a dynamic threat environment.
General Dynamics Land Systems' ethos is our distinguishing moral nature. Each of us has an obligation to behave according to our values. In that way, we can ensure that we continue to be good stewards of the investments in us by our shareholders, customers, employees and communities, now and in the future. Our ethos is rooted in five values: 1) Honesty - We tell the truth to ourselves and to others. Honesty breeds transparency. 2) Trust - We trust each other to do the right thing. 3) Humanity - We are compassionate and empathetic. We respect the dignity, rights and autonomy of others. 4) Alignment - We are united in our commitment to our values. 5) Value Creation - We create value by doing the right thing for our shareholders, our customers, our employees and our communities.
Strategy & Planning
Able to support a variety of devices at assigned satellite site
Able to effectively communicate site requirements to appropriate IT leadership
Align IT processes and procedures with the site processes and procedures
Acquisition & Deployment
Conduct research on end-user devices in support of standardization and procurement efforts. Evaluate and recommend products for purchase.
Write technical specifications for purchase of end-user devices and related products.
Manage remote site inventory and coordinate with management on ordering of IT equipment and peripherals
Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required Desktop service levels.
Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's end-user computing environment.
Where required, administer and resolve issues with associated end-user workstation networking software products.
Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
Answer to and perform moves, adds, and changes (iMAC) requests as they are submitted by business
Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.
If necessary, liaise with third-party support and equipment vendors.
Ensure alignment of site requests and expectations with IT standards, processes and procedures
Support Network, Server, Storage and Applications on hardware and software deployed at satellite site, to include installation of hardware in datacenter and application troubleshooting
Ensure site complies with datacenter standards for cooling, cabling, etc.
Coordinate with site leadership on IT requirements to include facilities and other requirements impacting IT Services, (ie. power outages and generator/UPS testing)
Formal Education & Certification
Bachelor's Degree is preferred
Experience will be considered in lieu of degree
5 years' experience in desktop services, network services and/or server/storage services
Certifications such as A+, or Microsoft MC a bonus
Knowledge & Experience
Excellent technical knowledge of hardware, including desktops, laptops, tablets, smartphones, workstations and VDI
Excellent technical knowledge of PC internal components, including drives, cards, memory upgrades
Hands-on hardware troubleshooting experience
Extensive equipment support experience with Dell, EMC, Cisco, etc.
Working technical knowledge of current protocols, operating systems, and standards
Ability to operate tools, components, and peripheral accessories
Able to read and understand technical manuals, procedural documentation, and OEM guides
Ability to conduct research into PC issues and products as required
Effective interpersonal skills and relationship-building skills
Strong written and oral communication skills
Ability to present ideas in user-friendly language
Understanding of the organization's goals and objectives
Analytical and problem-solving abilities, with keen attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Strong customer-service orientation
Driver's license in good standing
40 hr work week and on-call availability
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components
Lifting and transporting of heavy to moderately heavy objects, such as computers monitors, and peripherals
Flexibility to work above and below desk height to install computer related cabling
This position will require exposure to both office and heavy manufacturing environments, working in and around dust and fumes, heat and cold, moving machinery, and in areas with a high noise volume
Bending, kneeling, standing, stooping, walking, lifting
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.General Dynamics Land Systems is committed to working with and providing accommodations to individuals with a disability. Candidates who require a reasonable accommodation due to disability for any part of the application or hiring process may contact email@example.com for assistance. Determination of requests for reasonable accommodation are made on a case-by-case basis.
General Dynamics Land Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race and/or ethnic background, national origin and/or ancestry, color, religion, gender, gender identity or expression, transgender status, sexual orientation, marital/parental status, age, military service, veteran status, disability, pregnancy/childbirth or related conditions, genetic information, or membership in any class protected by applicable law from discrimination in employment.