Frattallone's Ace Hardware and Garden Center is a family-owned business with 21 stores located throughout the metro area. We are currently seeking Assistant Managers with experience working in a retail environment for several of our locations including New Hope, Woodbury, Minnetonka, Circle Pines, Eden Prairie and Arden Hills. This individual will possess a positive attitude, understand the sales process, can lead a team, have a high level of energy, be extremely detail orientated, have excellent communication skills, and awesome customer service skills. We prefer retail and/or hardware experience but will train the right person. POSITION SUMMARY Assistant Store Managers position is responsible for the complete day-to-day operation of the store in the absence of the Store Manager. Assistant Store Managers are responsible for maximizing store sales and profitability, along with minimizing expenses while ensuring that the store is optimally stocked and merchandised, and to Amaze Every Customer Every Time. An Assistant Store Manager contributes to the growth and development of the management team and store associates. ESSENTIAL DUTIES AND RESPONSIBILITIES (assist in all of the following): SALES AND OPERATIONS ● Hire, train and develop store staff with goals for growth and success in their positions, provide ongoing performance feedback, and recognize accomplishments. ● Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately. ● Delegate workload among associates to meet merchandising and visual presentation standards. ● Participate in associate evaluations as per company standards in order to provide feedback for improvement, praise and recognition, and growth opportunities. ● Complete merchandising updates according to Company standards. ● Forecast scheduling needs to meet customer demand and create work schedules. CUSTOMER SERVICE ● Promote Customer Service as The #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate's performance and interactions on the sales floor. ● Use huddles, communication boards, and store meetings as the means to communicate the store's performance, and educate, engage and motivate the team. ● Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly. ● Review all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and work with the team to identify opportunities in an effort to sustain or improve overall service levels. INVENTORY ● Maintain accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to Company best practices, metrics and deadlines ● Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy. COACHING AND TRAINING ● Identify appropriate training for store associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.). SAFETY, COMPLIANCE AND STORE ENVIRONMENT ● Enforce safety policies and procedures, and serves as role model for safety. ● Enforce store environment procedures to ensure and maintain the best store appearance. ● Conduct preventative safety and fire inspections, and take appropriate actions to correct all issues.
Management works 96 hours per two week pay period, working closing shifts at least once a week and working every other weekend.