Customer Service Representative
Customer Service Representatives (CSR) are responsible for making outbound or taking inbound customer calls in an automated, high volume call center environment. They are the "Beverage or Snack Expert" for an assigned customer base. Taking replenishment orders and selling in new products and promotions to help grow the accounts profit, revenue and/or traffic while increasing the client's volume and profit is the primary job accountability. Cognizant thrives on impeccable customer service. Maintaining accurate and complete customer orders is necessary. Sales experience, attention to detail, computer experience in a Windows or web based environment, ability to multi-task, professional maturity and drive for results are key attributes for a CSR. A CSR is responsible for handling, via telephone, routine customer service inquiries, as well as escalation calls, related to product sales and delivery issues. Our Sales Reps should be able to turn calls into a positive experience for our customers by using our best call guidelines. In addition, Representatives are expected to exhibit active involvement and support of their team.
Job responsibilities include following procedure by adhering to an assigned schedule, addressing or escalating customer issues according to procedure, selling our beverages to our established and new customers. Candidates should be able to use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers.
90 days of training, with no time off. Hours will be an 8 hour shift between 7am-7pm.
Benefits available first day of employment (Medical, Vision, Dental). Additional benefits: Personal Time Off (after 90 days of training), 401(k), Life insurance, Paid Holidays plus many more.
• High school diploma or GED
• Previous customer service experience • Willingness to work flexible work hours (8 hour shift, scheduled between 7:00am-7:00pm)-set schedule after training
• No Weekends or late nights
• Previous Sales Experience
• 2 years of previous customer service experience
• Strong French or Spanish speaking
Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities. Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our outstanding industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, ranked 205 on the Fortune 500 and consistently listed among the most admired companies in the world.
Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.
Cognizant recognized as a Military Friendly Employer and is a coalition members of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to bring to bear the leadership,and dedication to completion instilled in them through participation in military service
Posting ID: 562030785Posted: 2020-07-06