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30378 Jobs in arlington,md

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Customer Service Representative

Cummins Label Inc.

Baltimore, Md - 21215, Baltimore, MD 21215
0.3 miles
Full-time, Part-time
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DATA ENTRY CLERK

Cummins Label Inc.

Baltimore, Md - 21215, Baltimore, MD 21215
0.3 miles
Full-time, Part-time
  • Urgently Hiring

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                    Customer Service Representative

                    Cummins Label Inc.
                    Baltimore, Md - 21215, Baltimore, MD 21215
                    Full-time, Part-time
                    Refer friends, get paid!

                    Job Description

                    We are hiring an experienced Customer Care Representative to help us keep growing. If you're dedicated and ambitious, Cummins Label Inc. is an excellent place to grow your career. Don't hesitate to apply

                     

                    Responsibilities for Customer Care Representative

                    • Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
                    • Answer any questions the customer may have about available products and services
                    • Establish new customer accounts, recording account information on written forms or digitally
                    • Listen to customer concerns and complaints with the goal of identifying the causes of the problem
                    • Select appropriate responses to customer issues and work quickly to resolve them
                    • Refer advanced cases to management for resolution, providing background information as necessary
                    • Maintain and regularly update financial account information using computer software programs
                    • Anticipate customer needs, following up with previous customers to offer reorders or additional services

                    Qualifications for Customer Care Representative

                    • Call Center or customer service experience preferred
                    • Flexibility to work different shifts (including evenings, weekends, or holidays)
                    • Willingness to participate in training before hire and on-the job
                    • Ability to pass a pre-employment background investigation and drug screen for certain positions
                    • Excellent listening skills and an empathetic voice and manner
                    • Dedication to customer satisfaction
                    • Basic knowledge of computer software and office systems
                    • Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
                    • Familiarity with all of the goods and services offered by the company

                    Minimum Qualifications:

                    1 Year Experience

                    Age

                    18 years or above

                     

                    Transportation; NONE

                    Required qualifications:

                    • 18 years or older
                    • Legally authorized to work in the United States

                    Preferred qualifications:

                    • 1+ year of experience in the customer service industry
                    Posting ID: 573962537Posted: 2020-09-21