All
Urgently Hiring
1-Click
Essential Jobs
Industry 0
Part-time
Full-time
Teen

31 Outside Person Jobs

Closest

    On-Call Service Coordinator

    Home Instead Senior Care

    807 - 66002, Atchison, KS 66002
    3.0 miles
    Part-time

      Healthcare Insurance Agent - Customer Service - Work From Home

      TTEC

      Atchison And Surrounding Areas, Atchison, KS 66002
      Full-time, Part-time

        Healthcare Insurance Agent - Customer Service - Work From Home

        TTEC

        Denton And Surrounding Areas, Denton, KS 66017
        14.2 miles
        Full-time, Part-time

          Healthcare Insurance Agent - Customer Service - Work From Home

          TTEC

          Rushville And Surrounding Areas, Rushville, MO 64484
          6.2 miles
          Full-time, Part-time

            Healthcare Insurance Agent - Customer Service - Work From Home

            TTEC

            Cummings And Surrounding Areas, Cummings, KS 66016
            8.3 miles
            Full-time, Part-time

              Healthcare Insurance Agent - Customer Service - Work From Home

              TTEC

              Lancaster And Surrounding Areas, Lancaster, KS 66041
              10.5 miles
              Full-time, Part-time

                Healthcare Insurance Agent - Customer Service - Work From Home

                TTEC

                De Kalb And Surrounding Areas, De Kalb, MO 64440
                11.5 miles
                Full-time, Part-time

                  On-Call Service Coordinator

                  Home Instead Senior Care

                  807 - 66087, Troy, KS 66087
                  17.8 miles
                  Part-time

                    Healthcare Insurance Agent - Customer Service - Work From Home

                    TTEC

                    Easton And Surrounding Areas, Easton, KS 66020
                    11.4 miles
                    Full-time, Part-time

                      Healthcare Insurance Agent - Customer Service - Work From Home

                      TTEC

                      Weston And Surrounding Areas, Weston, MO 64098
                      12.2 miles
                      Full-time, Part-time

                        Customer Service Representative - Work from Home - USA

                        TTEC

                        Leavenworth And Surrounding Areas, Leavenworth, KS 66048
                        18.5 miles
                        Full-time, Part-time

                          Healthcare Insurance Agent - Customer Service - Work From Home

                          TTEC

                          Bendena And Surrounding Areas, Bendena, KS 66008
                          12.5 miles
                          Full-time, Part-time

                            Night Security Officer - Full Time

                            GardaWorld

                            Saint Joseph, MO 64504
                            15.6 miles
                            Full-time, Part-time

                              Healthcare Insurance Agent - Customer Service - Work From Home

                              TTEC

                              Nortonville And Surrounding Areas, Nortonville, KS 66060
                              12.6 miles
                              Full-time, Part-time

                                Healthcare Insurance Agent - Customer Service - Work From Home

                                TTEC

                                Winchester And Surrounding Areas, Winchester, KS 66097
                                14.6 miles
                                Full-time, Part-time

                                  On-Call Service Coordinator

                                  Home Instead Senior Care
                                  807 - 66002, Atchison, KS 66002
                                  Part-time
                                  Wage:225.00 - 500.00
                                  Refer friends, get paid!

                                  Job Description

                                  Home Instead Senior Care®

                                  On-Call Service Coordinator Job Description

                                  Genuine Senior Care LLC, DBA Home Instead Senior Care

                                  Objective:

                                  The On-Call Service Coordinator is expected to perform a variety of on-call services, while being available, flexible, responsive and having a sense of urgency in order to deliver top-quality customer service to our CAREGivers, clients, family members and referral providers.

                                  Primary Responsibilities:

                                  • Reflect the core values of Genuine Senior Care LLC, DBA an independently owned and operated Home Instead Senior Care franchise.
                                  • Prior to start of on-call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise.
                                  • Obtain resources needed for on-call responsibilities such as laptop, tablet and/or phone along with any paper resources deemed necessary.
                                  • Answer each incoming call at any hour in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
                                  • Fill all Client shifts following designated office scheduling processes.
                                  • Communicate changes in Client Shifts to the Client(s) and CAREGiver(s) and record all activity in our ClearCare operating software.
                                  • Contact backup person when questions arise about clients or CAREGivers that require input.
                                  • Fill in on assignments that come open until a replacement CAREGiver is found. Must be available to pick-up company vehicle at office and drive to client's home, if needed.
                                  • Communicate client and CAREGiver concerns or problems with owner or designated key player.
                                  • Monitor and log both client and CAREGiver activity and follow-up on CAREGiver assignments and client service in the operating system.
                                  • Field new client & CAREGiver inquiries over the phone in a professional and knowledgeable manner. Capture service inquiry information, schedule care consultations and perform CAREGiver phone screens.
                                  • Keep a log of all on-call activities and communicate pertinent information to the designated key player(s) at the start of the next business day.
                                  • Return resources to the office following your shift.
                                  • Demonstrate open and effective communication with owner, key players and CAREGivers.
                                  • Ensure Home Instead Senior Care standards are met and upheld.

                                  Secondary Responsibilities:

                                  • Back-up Service Coordinator (Scheduler)
                                  • Participate in quarterly CAREGiver meetings.
                                  • Perform care consultations, as required.
                                  • Perform any and all other functions deemed necessary.

                                  Critical Numbers:

                                  • 100% of calls answered and responded to with a sense of urgency.
                                  • Achieve and maintain X% conversion rate
                                  • Maintain at least X% in CAREGiver Utilization

                                  Education/Experience Requirements:

                                  • High school graduation or the equivalent
                                  • One year of related business experience or an equivalent combination of education and work experience may be considered
                                  • Must possess a valid driver's license

                                  Knowledge, Skills and Abilities:

                                  • Must have an understanding of and uphold the policies and procedures established by Genuine Senior Care LLC, DBA an independently owned and operated Home Instead Senior Care franchise.
                                  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
                                  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
                                  • Must have knowledge of the senior care industry
                                  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
                                  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
                                  • Must have the ability to organize and prioritize daily, monthly and yearly work
                                  • Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
                                  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
                                  • Must present a professional appearance and demeanor
                                  • Must be able to operate office equipment
                                  • Must be patient and congenial on the telephone
                                  • Must have computer skills and be proficient in Word and Excel
                                  • Must be able to work evenings and weekends, as required
                                  • must be able to perform duties in a professional office setting

                                  Essential Home Instead Senior Care ® Competencies

                                  Characteristics-All Roles

                                   

                                  Delivering Results

                                  Maintaining a high level of commitment to personally getting things done.

                                  People who are competent at delivering results assume personal responsibility for achieving outcomes and work effectively with little direction. They are dependable and responsible.

                                  Customer Service

                                  Recognizing and understanding customers' needs and delivering in a manner that exceeds customers' expectations. People who are competent at customer service have a desire to please customers and can recognize customers' needs. They consistently do more than is required of them to ensure that the customer is satisfied.

                                  Influencing & Persuading

                                  Convincing others to adopt a course of action. People who display this competency influence others without being excessively aggressive or pushy. They understand their audience and modify their method of persuasion accordingly. They are confident and do not give up easily.

                                  Teamwork & Collaboration

                                  Effectively working and collaborating with others toward a common goal. People who are competent at teamwork build and maintain cooperative work relationships with others. They complete their own tasks for group projects in a timely and responsible manner and directly contribute to reaching the group goal.

                                  Interpersonal Communication

                                  Communicating clearly and effectively with people inside and outside of the organization. People who are competent at interpersonal communication listen effectively and develop rapport with others. They are able to articulate their thoughts and ideas clearly, they present information in a straightforward and logical way, and they ensure that they are understood. They share information with others that will improve overall work progress.

                                  Living Home Instead

                                  Building trust, taking the lead and sharing your heart.

                                   

                                   

                                  Resilience

                                   

                                  Effectively dealing with work related problems, pressure, and stress in a professional and positive manner. People who exhibit resilience maintain a positive attitude even when faced with frustration, pressure or change. They recover quickly when faced with obstacles or setbacks

                                   

                                  Quality Focus

                                   

                                  Promoting and maintaining high standards of quality at work. People who display this competency consistently produce high quality work. They apply discipline and a detail orientation to their work activities and constantly look for ways to improve the quality of products or services. They encourage others to have high quality standards in their work.

                                  Planning & Organizing

                                   

                                  Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities. People who are competent at planning and organizing efficiently manage their time and the time of others and effectively handle multiple demands and competing deadlines.

                                  They identify goals, develop plans, estimate time frames and monitor progress.

                                  Decisive Judgment

                                   

                                  Making good decisions in a timely and confident manner. People who display this competency make sound decisions with conviction and in a timely manner. After they have considered alternatives and possible consequences, they can decide upon a course of action and assume responsibility for their decisions.

                                  Policies, Process & Procedures

                                  Following organizational procedures and guidelines to accomplish objectives. People who are effective at this competency follow, and encourage others to follow, the guidelines, processes and rules set by the organization. They set a good example by consistently working within the guidelines to accomplish their work.

                                   

                                  Each Home Instead franchise is independently owned and operated.

                                  Posting ID: 566252996Posted: 2020-08-03