Job Description
Description Robert Half Technology is searching for a Help Desk Analyst to support local and field users in a growing company. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. Located in Menlo Park, California, the Help Desk Analyst opportunity is a long-term contract role that may convert for the right person. Key responsibilities - Troubleshoot recurring technical issues and suggest solutions to address the root of the problems - Deliver IT support for operating systems, productivity software, and a variety of other applications used internally - Reply and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements - Proven experience in installing and configuring operating systems, networked and local printers, and business applications - Experience with Ticketing System - Quality experience with Support Tickets - Well-founded grasp of Reset Passwords - Proven knowledge of Password Reset - Foundational knowledge in Active Directory - Practical knowledge of Service Desk Tickets - Good understanding of Trouble Tickets - Command of Microsoft Office 365 - Experience with MS Windows 10 - Comprehensive knowledge of Microsoft Office 365 - 2+ years of prior experience Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs. When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms. Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit httpsroberthalf.gobenefits.net httpsroberthalf.gobenefits.net for more information. 2020 Robert Half Technology. An Equal Opportunity Employer. MFDisabilityVeterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.comterms-of-use httpswww.roberthalf.comterms-of-use ).
Posting ID: 601087979Posted: 2021-01-21