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16994 Customer Service Jobs in atlanta, ga

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, Conley, GA 30288
8.3 miles Full-time, Part-time
    Employer actively reviewing applications

    CUSTOMER SERVICE REPRESENTATIVE

    Amazon
    226 Peachtree St Sw, Atlanta, Ga 30303, Atlanta,, GA 30303
    Part-time, Full-time
    Similar jobs pay $8.37 - $13.02
    Refer friends, get paid!

    Job Description

    Job Description

    The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
    Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

    Job functions:

    Open and maintain customer accounts by recording account information
    Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    Maintain financial accounts by processing customer adjustments
    Recommend potential products or services to management by collecting customer information and analyzing customer needs
    Prepare product or service reports by collecting and analyzing customer information
    Contribute to team effort by accomplishing related results as needed
    Manage large amounts of incoming calls
    Generate sales leads
    Identify and assess customers' needs to achieve satisfaction
    Build sustainable relationships of trust through open and interactive communication
    Provide accurate, valid and complete information by using the right methods/tools
    Meet personal/team sales targets and call handling quotas
    Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
    Keep records of customer interactions, process customer accounts and file documents
    Follow communication procedures, guidelines and policies
    Go the extra mile to engage customers
    Resolve customer complaints via phone, email, mail or social media
    Use telephones to reach out to customers and verify account information
    Greet customers warmly and ascertain problem or reason for calling
    Cancel or upgrade accounts
    Assist with placement of orders, refunds, or exchanges
    Advise on company information
    Take payment information and other pertinent information such as addresses and phone numbers
    Place or cancel orders
    Answer questions about warranties or terms of sale
    Act as the company gatekeeper
    Suggest solutions when a product malfunctions
    Handle product recalls
    Attempt to persuade customer to reconsider cancellation
    Inform customer of deals and promotions
    Sell products and services
    Utilize computer technology to handle high call volumes
    Work with customer service manager to ensure proper customer service is being delivered
    Close out or open call records
    Compile reports on overall customer satisfaction
    Read from scripts
    Handle changes in policies or renewals
    Resolve customer complaints via phone, email, mail or social media

    Requirements:

    Proven customer support experience
    Track record of over-achieving quota
    Strong phone contact handling skills and active listening
    Familiar with CRM systems and practices
    Customer orientation and ability to adapt/respond to different types of characters
    Excellent communication and presentation skills
    Ability to multi-task, prioritize and manage time effectively
    High school diploma or equivalent; college degree preferred

    Customer service representative top skills & proficiencies:
    Customer Service
    Product Knowledge
    Quality Focus
    Market Knowledge
    Documentation Skills
    Listening Skills
    Phone Skills
    Resolving Conflict
    Multitask
    Patience
    Negotiation
    Positive Attitude
    Attention to Detail
    People Oriented
    Analysis
    Problem Solving
    Organizational Skills
    Adaptability
    Ability to Work Under Pressure
    Computer Skills

    Posting ID: 600159420Posted: 2021-01-18