The Customer Service Representative interfaces with customers and multiple business & functional partners to deliver exceptional service to customers and profitability to the Transportation and Industrial business. By building successful relationships, they pull together and align multiple internal resources and capabilities, toward the goal of zero defect customer satisfaction.
The CSR manages the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives at the correct time, with the correct product, with the correct equipment and correct paperwork to the customer. In the event of a service failure, the Customer Service Representative initiates the corrective action for resolution of the failure, and takes the lead position in resolution for the customer. It is expected they know what it takes to go above and beyond the daily calls from customers; to build customer loyalty and confidence.
The Customer Service Representative will have three distinct area of responsibility:
1. Owning account execution activities (described above) as a dedicated CSR for a collection of small to medium size customers. This area of responsibility places a heavy emphasis on SAP proficiency, attention to detail and clear communication skills via email and phone.
2. Monitoring a sample request inbox and executing sample order entry into SAP for internal and external sample material requests across multiple business portfolios and value centers. This area of responsibility will additionally require problem solving skills and to initiative to own a process through completion.
3. Supporting the greater Customer Service team by performing leveraged tasks as needed. Potentially includes but not limited to return order entry, document retrieval, shipment tracking, customer portal interaction, project support, vacation coverage etc.
Due to the high volume of responses anticipated, only qualified candidates will be contacted.
This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit your resume” button. If you have questions about the position, you may contact the recruiter listed below recruiting for this position by email. However, your resume must be received via the “submit your resume” button included within. Please contact recruiter Lindsay Pittwood with questions, concerns, or email applications at firstname.lastname@example.org.
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