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                  Curbside Express Lead

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                    Curbside Express Lead

                    Giant Eagle
                    Bay Village, OH 44140
                    Full-time, Part-time
                    Similar jobs pay $8.65 - $15.09
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                    Job Description

                    • Experience Required: 0 to 6 months
                    • Experience Desired: Customer Service Experience; 1-3 years in a service-oriented environment, and be comfortable with technology. Additionally, experience leading others is desired.
                    • Education Required: High school diploma or equivalent
                    • Lifting Requirement: Up to 50 pounds
                    • Age Requirement: At least 18 years of age


                    Job Responsibilities

                    • Administer Team Members'; workload, conduct guest transactions at curbside, communicate discrepancies and help bag and store orders.
                    • Provide customer service that exceeds requirements for both internal and external guests.
                    • Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers).
                    • Respond to guest calls regarding product inquiries, special orders and product requests.
                    • Schedule Team Members and delegate work assignments.
                    • Provide coaching and feedback to Team Members.
                    • Oversee and evaluate training provided to Team Members
                    • Attend and conduct daily team huddles.
                    • Write department orders, monitor ordering and supervise stocking and receiving.
                    • Develop and implement merchandising plans using company guidelines
                    • Take an active role in building the store's product assortment.
                    • Utilize all available tools to help reduce and eliminate shrink.
                    • Comply and perform self-assessments.
                    • Pass all internal and external audits.
                    • Understand and adhere to the collective bargaining agreement.
                    • Develop and maintain communication processes with other departments.
                    • Be willing and able to be back up other grocery lead positions.
                    • Must be able to work a flexible schedule, which could include nights, weekends and holidays.
                    • Maintain safety as the top priority for our Team Members, guests and products.
                    • Properly handle products and equipment in accordance with food safety and safety guidelines.
                    • Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.

                    Posting ID: 567420533Posted: 2020-08-11