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                Dunkin'/Baskin Management

                Dunkin' Donuts (TMart Operations 1, LLC)
                Bemidji, MN
                Full-time, Part-time
                Similar jobs pay $18.04 - $25.98

                Job Description

                Job Description

                 We have a brand-new Dunkin'/Baskin Robbin coming to Bemidji!! We are looking for friendly and dependable Managers.

                If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Management Member for a Dunkin’/Baskin Robbin franchisee is a great career choice. Our team is committed to making our guests’ day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise!

                We are looking Shift Leaders and Assistant Managers, who are 18+ and will be responsible for coaching Crew Members throughout their shift to execute Dunkin’/Baskin operational standards and deliver a great guest experience.

                Shift Leader Responsibilities:

                • Leads Operational Excellence and the Guest Experience
                • Ensures the restaurant meets safety, sanitation, and cleanliness standards during shift
                • Ensures self and team handles all Guest concerns with a sense of urgency
                • Solicits and listens to all Guest feedback and provides information to Restaurant Manager
                • Executes travel paths and take appropriate actions that drive hospitality behaviors
                • Empowers the team to satisfy Guest needs and resolve concerns
                • Removes barriers to delivering Hospitality behaviors during shift
                • Role models expected behavior and coaches team on hospitality standards
                • Leads Operational Excellence and the Guest Experience
                • Role models expected behavior and coaches team on hospitality standards
                • Ensures the restaurant meets safety, sanitation, and cleanliness standards during shift

                Builds Team Talent:

                • Treats all team members fairly and with respect
                • Supports the training of new team members
                • Recognizes team members for team contributions
                • Holds team members accountable for their behavior and performance during shift
                • Provides coaching to team members to improve performance during shift
                • Provides communication to team about goals and performance for shift
                • Brings staffing and performance issues to the attention of Restaurant Manager
                • Executes team service through effective deployment and communication
                • Shows up for work as scheduled and is ready to work on time
                • Stays focused on the Guest and accomplishes all work assignments with excellence
                • Responds positively to coaching and direction given

                Drives Sales Growth:

                • Takes accountability for understanding all in store marketing promotions
                • Executes new product roll-outs including selling to Guests and product execution
                • Ensures the restaurant is well maintained including cleanliness during shift
                • Utilizes appropriate suggestive selling
                • Brings product issues to the attention of Restaurant Manager

                Assistant ManageResponsibilities:

                • Work in a Team Environment
                • Support a respectful team environment
                • Communicate shift priorities, goals and results with team members
                • Support the training of crew members as requested
                • Provide coaching and feedback to crew members
                • Maintain Operational Excellence
                • Create and maintain a guest first culture in the restaurant
                • Resolve guest issues
                • Ensure Brand standards, recipes, and systems are executed
                • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
                • Drive Profitability
                • Drive sales goals and results
                • Execute restaurant standards and marketing initiatives
                • Manage cash over/short during shift
                • Ensure all products are prepared according to Brand standards

                Skills/Qualifications:

                • Restaurant, retail, or supervisory experience
                • Math and writing skills
                • Basic computer skills
                • High School diploma or equivalent

                Competencies:

                • Guest Focus
                • Understands and exceeds guest expectations, needs and requirements
                • Develops and maintains guest relationships
                • Displays a sense of urgency with guests
                • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
                • Resolves guest concerns by following Brand recommended guest recovery process
                • Passion for Results
                • Sets and maintains high standards for self and others, acts as a role model
                • Consistently meets or exceeds goals
                • Contributes to the overall team performance; understands how his/her role relates to others
                • Problem Solving and Decision Making
                • Identifies and resolves issues and problems
                • Uses information at hand to make decisions and solve problems; includes others when necessary
                • Interpersonal Relationships & Influence
                • Develops and maintains relationships with team without violating the fraternization policy.
                • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

                Visit https://nowhiring.com/DunkinWI for complete job description and to apply online!

                Company Description

                This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

                You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

                The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.
                Posting ID: 558089161Posted: 2020-05-30