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    Assistant Manager - Behavioral Health (LPC or LCSW)

    St. Charles Health System
    Bend, OR 97701
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    Job Description



    TITLE: Assistant Manager - Inpatient Behavioral Health & Psychiatric Emergency Services

    REPORTS TO POSITION: Manager - Behavioral Health

    DEPARTMENT: Inpatient Behavioral Health & Psychiatric Emergency Services

    DATE LAST REVIEWED: August 10, 2020

    OUR VISION: Creating America's healthiest community, together

    OUR MISSION: In the spirit of love and compassion, better health, better care, better value

    OUR VALUES: Accountability, Caring and Teamwork

    DEPARTMENT SUMMARY: The Inpatient Behavioral Health Departments provide services to the community and region including: treatment for the Severe and Persistent Mental Illness (SPMI) population, acute mental health crisis requiring hospitalization, and collaboration with the outpatient community at discharge.

    POSITION OVERVIEW: The Assistant Manager is responsible for providing support and managerial assistance to the Manager by managing daily unit operations that include: Staffing and scheduling; orientation and on-boarding; education and competency assessment; budget monitoring; maintaining and establishing patient care standards; promoting evidence-based practice. Implements quality and safety initiatives, engages in process improvement, ensures adherence to bargaining unit agreements and human resource management. The Assistant Manager applies standards for professional nursing practice and focuses clinical care to enhance the experience for patients, families, and all others while functioning in alignment with the Leadership approach of St. Charles Health System. The Assistant Manager creates and sustains a patient care environment that supports a safe, knowledgeable, compassionate, productive, and engaged caregivers. The Assistant Manager is an additional resource and support for the unit caregivers and departmental operations. This position directly manages caregivers in acute care departments throughout the system.


    Develops staffing schedules and ensures adherence to staffing plan in accordance with established regulations.

    Oversees unit assignments based on patient needs, caregivers' skills/abilities, department resources and operational requirements.

    Participates in hiring, coaching and monitoring the performance of all direct reports, to develop and maintain a high performing team that meets organizational and department goals

    Makes recommendations and provides opportunities for growth and development of caregivers and arranges for appropriate education and training.

    Collaborates and assists leadership of the department with staff meetings and agendas.

    Maintains and demonstrates an in-depth knowledge of inpatient behavioral health principles, practices, standards, and techniques and applies this knowledge in accordance with St. Charles Health Care System policies and procedures and within laws and regulations governing mental health and social work in the State of Oregon.

    Participates in budget development and maintains operations within budget in areas such as managing staffing, productivity, patient flow, bed management and triaging to meet patient needs.

    Develops measures and monitors unit operational performance metrics inclusive of LOS, agency and overtime costs, vacancy and turnover rates.

    Provides and oversees team's delivery of customer service in a manner that promotes goodwill, is timely, efficient and accurate.

    Assists with planning, recommendation and implementation of clinical service delivery. Recommends policy changes which enhance the ability to achieve top performance within inpatient behavioral health.

    Assists with the development of unit goals and objectives to support the St. Charles Healthcare System values and goals, with input from caregivers.

    Monitors and ensure all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.

    Communicates (both written and orally) effectively and maintains professional relationships with caregivers, medical staff, patients, guests and other hospital departments while providing 2-way communication of the St. Charles Healthcare System mission and strategic plan. Fosters team work with all shifts and other units/departments.

    Stimulates and facilitates change in a positive manner. Involves caregivers in planning processes to obtain valuable input and to assure positive outcomes. Works harmoniously with and effectively supervises caregivers by building trust and demonstrating effective decision making.

    Rounds daily on the unit to interact with caregivers, families and patients in order to obtain feedback on the functioning of the unit.

    Responds to patient and family concerns or complaints with sensitivity and compassion in a timely fashion.

    Promotes empowerment of the staff by utilizing collaborative approaches and encouraging new ideas.

    Utilizes findings from patient satisfaction survey and with input from the caregivers, to develop unit based customer services goals.

    Utilizes findings from engagement survey and with input from the caregivers, to develop a unit based recruitment and retention (goals).

    Participates as member of healthcare team and various interdisciplinary committees to improve patient care and meet patient needs.

    Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers.

    Supports the vision, mission and values of the organization in all respects.

    Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

    Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Value Improvement Practice concepts and tools.

    Provides and maintains a safe environment for caregivers, patients, medical staff and guests by identifying risk management issues and address as appropriate.

    Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

    May perform additional duties of similar complexity within the organization, as required or assigned.


    Required: Master's degree in Psychology, Social Work or related field

    Preferred: N/A


    Required: AHA Basic Life Support for Healthcare Provider certification.
    Valid Oregon driver's license and ability to meet SCHS driving requirements
    LCSW/LPC or Current Oregon RN Licensure required.

    Preferred: Code Grey within 90 days of hire

    Member of the appropriate organization for the respective professional discipline


    Required: Three years professional clinical mental health experience in an inpatient and/or outpatient setting

    Preferred: Prior experience supervising clinicians in a mental health setting


    Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.


    Continually (75% or more): Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.

    Frequently (50%): Sitting, lifting/carrying/pushing or pulling 1-25 pounds.

    Occasionally (25%): Bending, stooping/kneeling/crouching, reaching overhead, grasping/squeezing, ability to hear whispered speech level.

    Rarely (10%): Climbing stairs.

    Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle.

    Exposure to Elemental Factors

    Rarely (10%): Wet/slippery area, chemical solution.

    Never (0%): Heat, cold, noise, dust, vibration, uneven surface.

    Blood-Borne Pathogen (BBP) Exposure Category

    Risk for Exposure to BBP

    Schedule Weekly Hours:


    Caregiver Type:



    Variable (United States of America)

    Is Exempt Position?


    Job Family:


    Compensation (min.):

    39.84/ Hour

    Compensation (mid):

    49.94/ Hour

    Compensation (max):

    60.05/ Hour

    Scheduled Days of the Week:


    Shift Start & End Time:

    Posting ID: 575220413Posted: 2020-10-20