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                            Managers

                            Dunkin' Donuts
                            11960 Nc Hwy 210, Benson, NC 27504
                            Full-time, Part-time
                            Similar jobs pay $19.67 - $31.58
                            Refer friends, get paid!

                            Job Description

                            Summary
                            A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her
                            team to deliver great and friendly guest experiences, operational excellence and for helping to build
                            profitable top line sales. They are responsible for the overall operation of the restaurant according to
                            Dunkin' Donuts standards, franchisee standards and in compliance with all applicable laws.
                            Responsibilities Include
                            Team Environment
                             Hire, train and develop their employees
                             Communicate job expectations to their employees
                             Plan, monitor, appraise and review their employees' job performance
                             Provide coaching and feedback; disciplines when appropriate
                            Operational Excellence
                             Create and maintain a guest first culture in the restaurant
                             Ensure all shifts are appropriately staffed to achieve guest service goals
                             Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and
                            sanitation guidelines; comply with all applicable laws
                             Ensure Brand standards and systems are executed
                             Prepare and complete action plans; implement production, productivity, quality and guest service
                            standards
                             Complete audits and implement plans to drive system improvements
                            Profitability
                             Control costs to help maximize profitability
                             Execute all in-restaurant marketing promotions in a timely manner
                             Execute new product roll-outs including team training, marketing and sampling
                             Set sales goals and track results

                            Requirements

                            Skills/Qualifications
                             Fluent in English
                             Math and financial management
                             Restaurant, retail, or supervisory experience
                             At least 18 years of age (where applicable)
                             High School diploma, or equivalent
                            Competencies
                            Guest Focus
                             Understands and exceeds guest expectations, needs and requirements
                             Develops and maintains guest relationships
                             Displays a sense of urgency with guests
                             Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
                             Resolves guest concerns by following Brand recommended guest recovery process
                            Passion for Results
                             Sets and maintains high standards for self and others, acts as a role model
                             Consistently meets or exceeds goals
                             Contributes to the overall team performance; understands how his/her role relates to others
                             Sets, prioritizes and maintains focus on important activities
                             Reads and interprets reports to establish goals and deliver results
                             Seeks ideas and best practices from other individuals, teams, and networks and applies this
                            knowledge to achieve results
                            Problem Solving and Decision Making
                             Identifies and resolves issues and problems
                             Uses information at hand to make decisions and solve problems; includes others when necessary
                             Identifies root cause of a problem and implements a solution to prevent from recurring
                             Empowers others to make decisions and resolve issues
                            Interpersonal Relationships & Influence
                             Develops and maintains relationships with team
                             Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
                             Encourages collaboration and teamwork
                             Leads others; negotiates and takes effective action
                            Building Effective Teams
                             Identifies and communicates team goals
                             Monitors progress, measures results and holds others accountable
                             Creates strong morale and engagement within the team
                             Accepts responsibilities for personal and team commitments
                             Recognizes and rewards employee’s strengths, accomplishments and development
                             Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and
                            resources

                            Additional Info

                            Posting ID: 547930557Posted: 2020-08-04