14/hour plus monthly bonuses!
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Your mission (should you choose to accept it) is to offer advanced support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You will also be called on to assist when a customer wants to escalate a call past the front-line representative - so be ready to tag in!
You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES
- Mentors other Customer Service Representatives
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Answers complex and/or escalated calls from customers in a polite, courteous manner
- Determines the best way to resolve individual customer concerns and authorize specific policy exceptions.
- Calmly attempts to resolve and de-escalate any issues
- Upsells to customer as necessary
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee, you may receive:
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.
So what do you say? Ready to take the next step?
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Knowledge, Skills and Abilities:
Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude
A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
Constant usage of phone and computer systems
In response to the COVID-19 Pandemic, we are working to move employees to temporarily work from home. In order to work from home during this time, the following are equipment requirements:
At home positions will require you to independently have access to the following equipment:
· Laptop/desktop (no older than 3 years)
· Windows 10
· High Speed Internet
· Internet Speed: High Speed internet access, 2MBPS upload/download minimum
· Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required)
*Equipment and Internet Speeds vary based on client needs, completion of the computer test will need to be submitted to determine compatibility, failing a portion of PC testing does not necessarily disqualify you from consideration*
Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this.
Equal Opportunity Employer - Veterans/Disabled