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                  Race Experience Supervisor

                  Autobahn Indoor Speedway & Events
                  5960 Greenwood Parkway, Bessemer, AL 35022
                  Full-time, Part-time
                  Similar jobs pay $8.23 - $14.02
                  Refer friends, get paid!

                  Job Description

                  SCOPE OF RESPONSIBILITY: To ensure that all necessary Race Experience department activities are accomplished in a “World Class” manner.
                                           

                  TEAM MEMBER GUIDEBOOK: Prior to being assigned to the position, a complete understanding of the

                  Team Member Guidebook is necessary since the person holding the position will be subjected to these rules and regulations.  In addition, the company maintains an online Intranet website with additional procedures (Wiki).

                   

                  ESSENTIAL TASKS:

                  1. Ensure Race Experience staff are prepared for all shifts

                   

                  1. Ensure Race Experience staff is on time for every shift and ensure they are clocking in/out for breaks

                   

                  1. Manage labor cost (i.e. use breaks during slow periods, look for opportunities to send people home early if slow, etc)

                   

                  1. Ensure phone calls are being answered within 3 rings and give acceptable “Accelerate” greeting

                   

                  1. Must be involved in all refund transactions and enter in all refunds into refund tracking sheet

                   

                  1. Ensure all race certificates are entered into “Free Race Certificate Log” at the end of shift

                   

                  1. Ensure you and your team are providing adequate responses to information about Annual Speedway License, pricing, age and height restrictions

                   

                  1. Handle all company and social inquiries efficiently (Direct guest to webform or provide correct contact info for Corporate/Social outside sales manager)

                   

                  1. Engage with all customer with a strong focus on being “Customer Driven”

                   

                  1. Greet all customers who enter the front door with acceptable “Accelerate” greeting in a smiling and friendly manner.
                     
                  2. Qualify guest and direct to appropriate areas
                     
                  3. Have a complete understanding of all Accelerate pricing weekday vs weekend.

                   

                  1. Maintain a focus of upselling race packages and to must meet specified package sales percentage (Reference Race Experience Commission Plan)

                   

                  1. Schedule racers in the most efficient way possible for up to 5 races ensuring customers do not have an unnecessary wait.
                     
                  2. Ensure all cash drawers are counted in at the beginning of the shift and out at the end of shift.  Must be verified by Director of Race Experience or Manager on duty
                     
                  3. Have a complete understanding of all aspects of Club Speed system
                     
                  4. Provide an adequate explanation of the Thanx loyalty program and its benefits
                     
                  5. Have effective communication with the entire team
                     
                  6. Maintain high levels of guest satisfaction with an emphasis on “World Famous” service.  Handle complaints efficiently and courteously.  If you cannot correct the problem get with Director of Race Experience or manager on duty.
                     
                  7. Complete opening and closing checklist.
                     
                  8. Maintain the cleanliness of the front desk area, lobby, meeting rooms and restrooms.
                     
                  9. Follow Company Uniform Policy.
                     
                  10. Follow all safety procedures.  Be sure that all chemicals are properly labeled.  Be sure that any biohazard items are properly cleaned or are disposed of properly.
                     
                  11. Other duties as assigned by Director of Race Experience.

                   

                   

                  SAFETY:  It is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties.

                   

                  SECURITY:  It is your responsibility to be aware of and report any and all security concerns, dishonesty or violations you may see or witness in the course of performing your required duties.

                   

                  TEAM MEMBER ACKNOWLEDGEMENT: I have read this job description and I understand the duties and responsibilities associated with this position.  I agree to comply with company policy related to the performance of this job.  I understand that company policy may be changed at any time.

                   

                  Requirements

                  JOB SPECIFICATIONS

                  Educational Skills

                  Those necessary for team member to perform this job.

                                                                              Type of Education:                  H.S. Diploma

                                                                              Level of Education:                 12

                  Job Experience

                  Type of experience necessary to perform the job.

                                                                              Apprenticeship Program:        n/a

                                                                              Level of Experience:               some customer service or sales

                  Communication Skills                                                                     

                                                                              Speak English                         Fluent

                                                                              Read English                           Fluent

                                                                              Write English                           Fluent

                                                                              Foreign Language:                  none              

                  Business Mechanical Skills

                  Those skills required in performance of this job.

                              Typewriter                   Dictaphone                  Calculator        y          Phone y

                              Computer  y                Other skills     

                              License/Certification  

                   

                  Physical Activities and Requirements

                              Normal Work Position

                                                                              Standing:         Constant

                                                                              Sitting:             Occasional

                                                                              Lifting:             Frequent

                                                                              Bending:          Frequent

                                                                              Walking:          Frequent
                   

                              Minimum Weight Team member must be able to lift:      50 lbs.

                              Must have use of both         Hands:             Yes

                                                                              Legs:               Yes

                              Working Conditions

                                          Hot (   )            Cold (   )          Dirty (   )          Noisy ( x  )                    Hazardous (    )

                                          Work Alone ( x )          With Others ( x  )        Around Others ( x  )

                                         

                              Responsibilities

                                                                  Care of Equipment:                             Frequent

                                                                  Safety of Others:                                 Frequent

                                                                  Guest Contact:                                    Frequent

                                                                  Confidential Data:                               Frequent

                                                                  Decision Making:                                Frequent

                                                                  Acts in Supervisory Capacity:            Occasionally

                   

                              Sensory Requirements:

                                                                  Sight:                                                   Full Required

                                                                  Hearing:                                              Full Required

                   

                   

                  Posting ID: 42319850Posted: 2020-07-14