Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Provides technical support to front desk and housekeeping staff when needed.
The front desk supervisor will act as a role model, sharing expertise and knowledge while continually inspiring the front desk associates. Is responsible for ensuring hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
In addition the front desk supervisor will ensure that all guests are satisfied when complaints arise. Guest Service is the number one focus in this role.
Oversees and supervises the reservation staff. If hired a detailed technical skills and service training document will be reviewed and a request will be made of the employee to sign and acknowledge technical and service training standards and expectations as well as a copy of this job description.
DUTIES AND RESPONSIBILITIES:
1. Ensures Outstanding customer care at all times.
2. Maintains a friendly, professional, cheerful and courteous demeanor at all times.
3 .Accurately answers inquiries and consistently resolves problems and in an efficient manner while demonstrating a sense of urgency.
4. Responds to telephone and in-person inquiries in a timely fashion.