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24 Desk Agent Jobs in blue ash, oh

Recent

    Front Desk/Guest Services Agent

    Hampton Inn

    858 Eastgate North Drive, Cincinnati, OH 45245
    12.1 miles
    Full-time, Part-time

      Guest Services Agent

      La Quinta by Wyndham Cincinnati - Sharonville

      Cincinnati, OH 45201
      11.0 miles
      Full-time

        Front Desk Agent

        Westmont Hospitality Group
        Sharonville, OH 45241
        Full-time, Part-time
        Similar jobs pay $9.19 - $11.20
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        Job Description

        Job Description

        JOB SUMMARY

        We are looking for friendly, outgoing and customer service driven part - time Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.

        JOB DUTIES

        • Greet guests and efficiently process registration and assignment of rooms.
        • Complete daily bucket checks of in-house guest to ensure information and rates are correct.
        • Assist guests with request and/or complaints and monitor issues through to resolution.
        • Sort and rack incoming mail and messages.
        • Answer inquiries via phone and person to person pertaining to hotel services; guest registration, area resources and entertainment venues etc.
        • Protect guest privacy and safety when within reasonable control of the position to do so.
        • Maintain records of room availability and guests' accounts.
        • Compute bill, collect payments and post charges to Property Management System.
        • Handle lost and found items in accordance with established guidelines and procedures.
        • Complete department/shift checklists and/or reports for relevant shifts.
        • Maintain visibility and availability to guests.
        • All Associates must maintain a neat, clean and well groomed appearance.
        • Report all accidents, injuries, property damage and genuinely unsafe conditions to the appropriate contact immediately.
        • Regular work attendance which includes flexibility in work schedule that may include afternoons, nights, weekends, and holidays.
        • Perform other related duties as assigned.

        EDUCATION and EXPERIENCE

        • High school diploma and or any equivalent combination of education, training and experience is required.
        • Prior hospitality experience preferred.
        • Experience executing moderately complex math calculations such as discount rates, interest, commissions, proportions, and percentages preferred.
        • Exposure to Microsoft Word and Excel preferred.

        SKILLS

        • Strong analytical skills
        • Strong written and verbal communication skills.
        • Ability to independently evaluate problems, issues, or challenges and develop, investigate, and implement solutions to resolve these challenges.
        • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse intense situations.
        • Ability to read, listen and communicate effectively in English, both verbally and in writing.

        PHYSICAL DEMANDS

        • Ability to stand for long periods of time.
        • Ability to lift up to 25 pounds maximum.
        • Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
        • Frequent to constant standing, walking, sitting and using hands to fingers to feel/touch.
        • Frequent smiling.

        ** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**

        Posting ID: 563042924Posted: 2020-10-25