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              Customer Service Representative - Call Center

              Diamond Credit Union
              Pottstown, Pa, Boyertown, PA 19512
              Full-time, Part-time
              Similar jobs pay $8.25 - $13.84
              Refer friends, get paid!

              Job Description

              This job is located at our call center in Pottstown PA.

              Diamond Credit Unionis looking forfull-time Customer Service Representatives in our Service Call Center who deliver a "WOW" member experience to our friends and neighbors in the community! Our Customer Service Representatives don't just work for a financial institution; they help make a difference in our community.

              Diamond is looking for All-StarCustomer Service Representativeswith experiencein high call-volume environments and who possessstrong problem-solving abilities.All-Stars are team members who make our members feel their experience was exceptional by going above and beyond for them. OurCustomer Service Representativesare employees who believe in doing more for our members and more for our community which has earnedDiamond Credit Unionthe recognition, forfour consecutive years, as one of the Best Places to Work in PA.

              Essential Functions:

              • Assist members with routine account-related requests.
              • Effectively handle incoming member inquiries, questions and complaints received via incoming calls, email or live chat.
              • Research and resolve problems, explore answers and alternative solutions, identify and mitigate potential fraud and escalate unresolved issues.
              • Identify opportunities to cross-sell and refer credit union products and services with all members, when appropriate.

              Qualifications:

              • Demonstrated dedication to providing exceptional member service.
              • High school diploma or equivalent, post-secondary education.
              • Two plus years of customer service experience, preferably in a financial institution.
              • Strong communication skills, both verbal and written.
              • Strong attention to detail with the ability to problem-solve.
              • 40-hour work week. Must be available to work 8:45 AM - 5:15 PM on Monday, Tuesday and Wednesday; 8:45 AM - 7:15 PM on Thursday and Friday and 8:45 AM - 1:15 PM on Saturday.

              Diamond Credit Union is an Equal Opportunity Employer.

              Posting ID: 588891970Posted: 2020-11-23