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    CLUB Customer Service Outfitter

    Bass Pro Shops

    Branson, MO 65615
    1.9 miles
    • Urgently Hiring

    Inbound Customer Service Representative - $13/hr


    Galena, MO 65656
    17.3 miles
    Full-time, Part-time

      CLUB Customer Service Outfitter

      Bass Pro Shops
      Branson, MO 65615
      Similar jobs pay $9.45 - $13.69
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      Job Description

      Position Summary: Providing world class customer service while ensuring a pleasant and productive shopping experience for all customers. Product experts of the CLUB program by properly providing and, presenting customers with the benefits of becoming a CLUB Member while executing account servicing, and other CLUB processes from start to finish. Other responsibilities include:
      • Acquiring and activating new members
      • CLUB sales
      • Customer experience
      • Peer coaching and influencing
      • Regulatory compliance
      Ability to consistently exceed customer expectations and show commitment to Bass Pro Shops? & Cabela?s Core Values.

      Essential Functions:
      • Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
      • Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela?s CLUB Member or provides current member with a unique and exclusive experience.
      • Executes all Bass Pro Shops & Cabela?s CLUB operational and compliance programs.
      • Demonstrate products to customers.
      • Knowledgeable of advertised sales.
      • Responsible for helping meet metric goals and objectives for self and store.
      • Responsible for keeping CLUB inventory accurate and keeping the CLUB Booth clean and organized.
      • Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
      • Provides daily feedback and reports in a timely and accurate manner.
      • Provides peer coaching, recognition, and support as a CLUB advocate and representative.
      • Providing service to all areas of the store based on business need.
      • All other duties as assigned by leadership.

      Minimum Degree Required: High School Diploma or Equivalent

      Preferred Degree: N/A

      Certificate(s) or License(s): N/A

      Experience: 0 to 2+ Years Experience

      Other Skills/Abilities:
      • Must be able to read documents, printouts, reports, computer screens, and other written communication.
      • Must be able to hear well enough to communicate with customers and co-workers.
      • Must be able to stand and/or walk to assist customers on the sales floor, etc.
      • Must be able to stock products at various racking levels, use step-stool or ladder, etc.
      • Must be able to place product on/off conveyor, trucks, shelving, etc.
      • Must be able to write, type, and use phone system.
      • Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
      Bass Pro Shops
      Posting ID: 571337952Posted: 2020-09-15