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    Full-time

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            Client Care Coordinator - Tulsa RN or LPN

            Home Instead Senior Care
            399 - 74012, Broken Arrow, OK 74012
            Full-time
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            Job Description

             
               HISC Tulsa inc. DBA
            Home Instead Senior Care

             
            Our Mission
            Enhancing the lives of aging adults and their families.

            Our Values
            To honor God in all we do
            To treat each other with dignity and respect
            To encourage growth in ourselves and others
            To build value in our service to others

            Job Description
            Position Client Care Coordinator, RN or LPN
            Supervisor Andrew Garrean
            Date

            February 5, 2020


             Objective:

            The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiver introductions and quality assurance visits with existing clients. They use sales skills to determine each client's initial needs and provide solutions in the form of a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

            Primary Responsibilities:
            • Reflect the core values of HiscTulsa inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
            • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan
            • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service
            • Work with other team members to coordinate various aspects of a client's care
            • Conduct client/CAREGiver introductions with every new client
            • Create and maintain client records
            • Plan and execute a schedule that ensures each client has at least one quality assurance visit per month
            • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program
            • Demonstrate open and effective communication with clients, family members, franchise owner, colleagues and CAREGivers
            • Manage client care and make suggestions on best course of action for client's long term success in the home

            Secondary Responsibilities:

            • Participate in CAREGiver trainings as necessary and all CAREGiver focus groups
            • Conduct family education sessions as needed
            • One week on-call rotation with other office personnel
            • Conduct CAREGiver orientation sessions as needed
            • Conduct on-going CAREGiver training as needed

             

            Education/Experience Requirements:
            • College degree preferred &ndash RN certifications required.
            • One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
            • Must possess a valid driver's license
            Critical Numbers:
            • Conduct care consultations with an average closing percentage of 85%
            • Conduct the initial client/CAREGiver introduction for every new client
            • Conduct a minimum of one quality assurance visit per month for each client by coordinating with RN
            • Track increase/decrease in client hours based off of RN recommendations
            Supervisory Responsibilities:
            • As with all key players CAREGiver supervision
            Knowledge, Skills and Abilities:
            • This position must have an understanding of and uphold the policies and procedures established by HiscTulsa inc.(d.b.a. an independently owned and operated Home Instead Senior Care franchise)
            • Excellent oral and written communication skills and the ability to listen effectively
            • Ability to work independently, maintain confidentiality of information and meet deadlines
            • Ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
            • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
            • Ability to organize and prioritize daily, monthly and yearly work
            • Ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
            • Ability to present a professional appearance and demeanor
            • Ability to operate office equipment
            • Must be patient and congenial on the telephone
            • Must have computer skills and be proficient in Word and Excel
            • Ability to work evenings or weekends as required
            • Knowledge of the senior-care industry
            • Ability to perform duties in a professional office setting
            Please visit our website to apply.  www.homeinstead.com/399, click on Become A Caregiver, then scroll almost to the bottom of the page and click on Become A Caregiver: Apply Today

            918-384-0980



             

            Each Home Instead franchise is independently owned and operated.

            Posting ID: 583560775Posted: 2020-10-31