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    General Manager - Caribe Hilton

    Caribe Hilton Hotel
    San Juan, PR 00902
    Full-time, Part-time
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    Job Description

    A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    Property details:

    Please click here for information on the property.

    What will I be doing?

    As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:


      -Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
      -Ensure guest and team member satisfaction
      -Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
      -Recruit, interview and train team members
      -Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
      -Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
      -Serve as primary liaison with hotel owners and corporate entities
    What are we looking for?

    Basic Qualifications:

      -Minimum of ten years of work experience in the hotel industry, with a multi-disciplinary background
      -3+ years of hotel General Manager experience with direct responsibility for budgeting and forecasting
      -Experience managing $30M+ annual revenue with 500+ rooms with large convention space
      -Proven success with union partnerships, meeting and or exceeding revenue targets, service metrics and team member engagement metrics

    Preferred Qaulifications:

      -Bi-lingual Spanish
      -Experience managing resort properties

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:


      -Hospitality - We're passionate about delivering exceptional guest experiences.
      -Integrity - We do the right thing, all the time.
      -Leadership - We're leaders in our industry and in our communities.
      -Teamwork - We're team players in everything we do.
      -Ownership - We're the owners of our actions and decisions.
      -Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

      -Quality
      -Productivity
      -Dependability
      -Customer Focus
      -Adaptability

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
    Posting ID: 588807545Posted: 2020-11-23