Seeking personnel for various office duties
Majority of responsibility will be answering phone and addressing new and existing customer needs
Must have good manners, patience, and pleasant demeanor when speaking with clients
Comprehensive knowledge of Heating and cooling industry preferred but not required
Office consists of just 3 people and candidate must be able to collaborate and communicate effectively
95% of customers are residential so candidate must be able to handle personal calls tactfully and with patience
Many customers are older and candidate should be sensitive to dialect and and hearing
MUST have good verbal communication skills
When unable to answer questions, candidate will be asked to take good notes and relay information accurately so other office personnel can be clear on customer needs.
Good attention to detail is a must
Applicant should have adequate pc skills, but will be trained on scheduling software.
Position will be full time for 2-3 months then part time ongoing.
Office hours are 730 - 5; start time is flexible; candidate expected to work 8 hour shifts.
All office personnel will rotate on receiving shipments in warehouse as they arrive when installers and technicians are out on jobs.
Other responsibilities will include sending and receiving daily mail as well as some filing
Good attendance is a must; candidates are expected to arrive on time daily. Mornings are typically busier than afternoons.
Position is FULL TIME for 2-3 months then part time thereafter.
Posting ID: 594390255Posted: 2021-01-22