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1621 Full Time Jobs in carl junction, mo

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    Inbound Customer Service Representative ***Up To $13 an hour***

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    Full-time, Part-time

      Inbound Customer Service Representative **up to $13 an hour**

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                        Inbound Customer Service Representative ***Up To $13 an hour***

                        Alorica
                        Carl Junction, MO 64834
                        Full-time, Part-time
                        Similar jobs pay $10.89 - $15.33
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                        Job Description

                        GET TO KNOW ALORICA
                        At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
                         
                        JOB SUMMARY
                        Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
                         
                        You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
                         
                        KEY JOB RESPONSIBILITIES
                        • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
                        • Maintains and updates customer information as necessary
                        • Calmly attempts to resolve and de-escalate any issues
                        • Escalates calls to supervisor when necessary and appropriate
                        • Responds to requests for assistance and/or possible processing of credit card authorizations
                        • Tracks call-related information for auditing and reporting purposes
                        • Provides feedback reports on call issues related to downtime and/or training issues
                        • Upsells to customers as necessary

                         
                        WHY JOIN ALORICA?
                        Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
                        Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us.
                         
                        But please, allow us to entice you further! As an Alorica employee, you may receive:

                        • Paid training
                        • Flexible training schedules
                        • Medical and dental benefits
                        • Paid time off
                        • Paid holiday and sick time
                        • Retirement planning options (401(k))
                        • Employee discounts through client programs
                        Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. 
                        So what do you say? Ready to take the next step?
                         
                         
                        JOB REQUIREMENTS
                        Minimum Education and Experience:
                        • High School Diploma or GED required; college degree preferred
                        • Customer service experience a plus
                        • Phone-related customer service a major plus
                        • Familiarity with Microsoft Windows, Word, and Excel applications
                        • Bilingual language skills a plus

                        Knowledge, Skills and Abilities:

                        • Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
                        • Ability to use phone and computer systems
                        • Excellent oral and written communication skills
                        • Strong listening/comprehension skills
                        • Ability to stay composed and objective
                        • Conversational, patient and confident, with a positive attitude

                         

                        WORKING CONDITIONS
                        Work Environment

                         

                        • A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
                        • Constant usage of phone and computer systems

                         

                        Physical Demands
                        Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.
                         
                        DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
                         
                        TAKE THE NEXT STEP
                        Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
                        You ready? Let's do this.
                         
                         

                        Equal Opportunity Employer - Veterans/Disabled

                         

                         

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                        Posting ID: 589138934Posted: 2020-11-24