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    GUEST SERVICE REPRESENTATIVE

    Dimension Development Company

    20 Westbury Avenue, Carle Place, NY 11514
    0.4 miles
    Full-time, Part-time

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              GUEST SERVICE REPRESENTATIVE

              Dimension Development Company

              40 Westbury Avenue, Carle Place, NY 11514
              0.4 miles
              Full-time, Part-time

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                          GUEST SERVICE REPRESENTATIVE

                          Dimension Development Company
                          20 Westbury Avenue, Carle Place, NY 11514
                          Full-time, Part-time
                          Similar jobs pay $21.04 - $36.72
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                          Job Description

                          This is the job description for GUEST SERVICE REPRESENTATIVE


                          JOB DESCRIPTION

                          Job Title: Guest Service Representative
                          Department: Front Desk
                          Company: Dimension Development
                          Reports To: Front Office/Operations Manager
                          Supervises: N/A
                          Job Description Date: May 1, 2014

                          Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

                          Job Responsibilities:
                          1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell
                          person or directly to guest as appropriate, without announcing room numbers.
                          2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining,
                          entertainment and travel directions.
                          3. Keep records of room availability and guests' accounts. May make, confirm and cancel
                          reservations for guests.
                          4. Compute bill, collects payment and makes change for guests. May post charges such as room,
                          food, liquor or telephone by hand or machine.
                          5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using
                          equipment such as telephone, fax and switchboard.
                          6. Understand and enforce the hotel company credit policies. Account for all cash and makes
                          deposits in accordance with hotel and company policies.
                          7. Take the initiative to greet guests in a friendly and warm manner.
                          8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence
                          of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
                          9. May make restaurant, transportation or entertainment reservations for guests; may deposit
                          guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or
                          champagne for special guests.
                          10. Other duties as assigned.

                          Job Skills:
                          1. Speak clearly and listen carefully.
                          2. Use personal judgment and specialized knowledge to give information to people.
                          3. Communicate well with many different kinds of people.
                          4. Change easily and frequently from one activity to another such as from typing to interviewing,
                          to searching in a directory, to using a telephone.
                          5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

                          Job Qualifications:
                          Education HS Diploma or equivalent.
                          Experience Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
                          Licenses/Certifications N/A
                          Posting ID: 59272712Posted: 2020-07-10