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    Shift Leader

    Church's Chicken

    Eagle Pass, TX 78852
    18.6 miles
    Full-time, Part-time

      Assistant General Manager

      Church's Chicken

      Eagle Pass, TX 78852
      18.6 miles
      Full-time, Part-time


        Church's Chicken

        Eagle Pass, TX 78852
        18.6 miles
        Full-time, Part-time

          Shift Leader

          Church's Chicken
          Eagle Pass, TX 78852
          Full-time, Part-time
          Similar jobs pay $9.85 - $18.62
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          Job Description

          Shift Leader

          Position Summary:  The Team Member/Shift Leader is passionate about ensuring team members provide our guests a superior dining experience with friendly, quick, accurate service in a clean and safe environment.

          I.  Primary Job Duties

          The position of Team Member/Shift Leader is responsible for the following major duties and tasks:

          1.  Creates a World Class Guest Experience

          • Creates an in store service environment that exceeds guest expectations with regard to friendly, quick and accurate service.  Builds team understanding and commitment to guest service standards.
          • Provides guests a “brand right” environment in which to place their orders, receive their food and dine inside the restaurant.
          • Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
          • Provides guest satisfaction by assisting and resolving all complaints in person or by phone, 
          • Ensures that all incoming calls are handled in a prompt, courteous, and professional manner.

          2.  Delivers Exceptional Brand Standards, Cleanliness and Safety

          • Monitors and ensures all menu products are prepared and served according to standard procedures.
          • Ensures that all product holding times are strictly observed.
          • Ensures that product displays on the counter or in the display case are properly rotated and attractively displayed. 
          • Maintains standard procedures for receiving, handling, and storage of food products.
          • Monitors and assists with all assigned housekeeping duties to provide a clean and organized restaurant. 
          • Ensures that all tasks are accomplished in a safe manner.
          • Inspects and ensures the outside grounds and parking lot are properly maintained to create a brand right environment. 
          • Monitors and ensures adherence to all safety and security policies and procedures. 

          3. Communicates Openly With Manager and Team Members

          • Listens and follows directions.
          • Assigns job duties to team members and ensures successful completion of all assignments and activities.
          • Provides feedback to team members on job expectations and standards.
          • Monitors team member dress code, professional appearance and attendance and provides feedback on compliance. 
          • Responds positively to feedback.
          • Is honest and courteous when communicating with guests, team members, vendors, and managers.
          • Communicates positively about the company.
          • Conducts All Star Training and provides feedback to team members on performance.

          4.   Demonstrates and Fosters Team Work

          • Keeps supervisor informed of work related issues.
          • Recognizes and rewards team member performance.
          • Works well with team members and fosters teamwork.
          • Offers help without being asked in all areas of the restaurant.
          • Supports Company values, goals, and work rules.

          5. Performs Administrative Duties as Assigned

          • Monitors and performs opening and closing duties as required
          • Completes required shift reports such as the week sales report, bank deposit slips, the cash and inventory worksheet 
          • Enters inventory and payroll as required
          • Ensures compliance to established cash handling and security processes
          • Adheres to company policy and procedure for bank deposits     
          • Performs other duties as assigned by Manager/Assistant General Manager  

          II. Technical and Other Skills Required:

          1. Must be 18 years old.
          2. Must have a high school diploma or equivalent (GED).
          3. Must be eligible to work in the United States.
          4. Must possess a valid driver’s license, access to an automobile during shifts, and proof of vehicle insurance.
          5. Must pass a background check.
          6. Must have access to a telephone 24 hours a day.
          7. Must be available to work assigned schedule and open and close the restaurant.
          8. May be required to work temporarily at other restaurant locations.
          Posting ID: 568313889Posted: 2020-08-14