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    Players Club Representative / Part-Time

    Kickapoo Lucky Eagle Casino
    Eagle Pass, TX 78852
    Full-time, Part-time
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    Job Description

    Job Description

    Reports to:

    Players Club Supervisor

    Job Summary:

    Responsible for providing service to guests while maintaining a positive demeanor and pleasant attitude at all times.

    Essential Functions:

    • Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
    • Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
    • Provide direction, assistance, and/or information as may be required to ensure guest satisfaction.
    • Maintain a working knowledge of the property, food venues, current and upcoming special events and promotions.
    • Maintain general awareness of gaming operations at all times and comply with security policies and procedures in order to secure company assets.
    • Report technical problems of gaming machines to a gaming technician or supervisor so they can be repaired quickly.
    • Enroll guests into the Players Club program and explain the benefits of the different tiers.
    • Assist guests with inquiries regarding club membership and promotions.
    • Assist guests with usage of the enrollment and promotional kiosks.
    • Assist guests in need of accessing lucky bucks or converting points.
    • Assist guests with point redemption and purchase of merchandise at Players Club.
    • Answer and transfer incoming calls.
    • Work special events and promotions with integrity.
    • Demonstrate and promote KLECH core values and MAD skills.
    • Manage and maintain security of confidential information entrusted to position.
    • Attend and satisfactorily complete all required training as assigned.
    • Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
    • The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
    • Perform other duties as assigned.

    Minimum Requirements to Qualifications:

    • Must have High School Diploma or GED.
    • Guest Service experience, preferred.
    • Basic computer skills, required.
    • Strong communication skills in English both written and oral. Spanish or other language skills a plus.

    Other Criteria:

    Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

    Skills and Abilities:

    • Ability to work independently with minimal supervision.
    • Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
    • Ability to work under pressure in a fast paced, stressful environment.
    • Ability to meet multiple deadlines and multi-task.
    • Ability to have strong critical thinking, analytical and guest service skills.
    • Must possess a positive attitude with strong organizational and leadership qualities.
    • Ability to add, subtract, multiply and divide in all units of measure.
    • Ability to define problems, collect data, establish facts and draw conclusions.
    • Ability to understand complex instructions and material.
    • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
    • Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
    • Ability to maintain confidentiality.
    • Ability to follow and comply with established Casino guest service programs.

    Physical Demands:

    • While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
    • The team member must be able to concentrate for prolonged periods.
    • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
    • The team member must be able to communicate effectively in person or using telecommunications equipment.
    • The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
    • Frequently lift and/or move up to 30 lbs.

    Work Environment:

    • Casino floor and normal office setting.
    • Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
    • Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
    • Extended hours and irregular shifts may be required including nights, weekends and holidays.
    • Must be able to perform under pressure and work long hours under stressful conditions.
    • May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
    • May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
    • Travel may be required to perform one or more essential functions of this position.

    Conditions of Employment:

    • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
    • Must be able to provide authorization to work in the United States.
    • Must be at least 18 years of age.
    • Must have access to reliable transportation to commute to and from work.
    • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
    Posting ID: 595069947Posted: 2021-01-27