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23 Outside Person Jobs


    Field Operations Director


    Woodstock, NY 12498
    15.4 miles
    Full-time, Part-time

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                  Field Operations Director

                  Woodstock, NY 12498
                  Full-time, Part-time
                  Similar jobs pay $11.77 - $20.44

                  Job Description

                  JOB SUMMARY
                  Responsible for overall fulfillment standards and compliance across all management areas (MA), from the point of entry (demarcation with Construction/Maintenance) to the customer premise equipment, across the assigned region. Create, implement and enhance consistent standardized operating practices that are aligned with the company's initiatives and strategic direction. Provide leadership and direction to the MA field operations including fulfillment and service for Enterprise customers, trouble call reduction, TQA as well as Enterprise dispatch and workforce management. Implement, measure and enhance consistent practices to ensure stable service delivery alignment with regional initiatives and expectations. Partner with Enterprise groups outside of Field Operations to optimize customer experience.

                  Monday - Friday, 8:00am - 5:00pm

                  Actively and consistently monitor and support all Enterprise Field Operations efforts to simplify and enhance the customer experience

                  Engage and empower MA Enterprise managers to follow regional and corporate compliance

                  In working with the MA, ensure an innovative, collaborative work team produces exceptional results and customer experience

                  In working with the MA, ensure implementation of contract labor performance and continuous feedback on the performance of the contractors along with recommendations for business opportunities

                  Implement initiatives in collaboration with Corporate and Management Area leadership, and direct MA field operations, including fulfillment and service, fault rate reduction, and TQA

                  Responsible for adhering to best practice/standards identified within the region and ensuring compliance

                  Responsible for implementing and tracking quality improvements across the MA as measured by the company-wide field operations metrics

                  Ensure field compliance with corporate policies and procedures, Federal Communications
                  Commission standards and franchise requirements

                  Provide data for budgeting/forecasting, accountable for the functional budget and approve related expenditures

                  Translate corporate and field priorities into short-term objectives

                  Participate in developing and enforcing policies and procedures

                  Works with Dispatch, Workforce Management, Customer Service, and Field Operations teams to increase efficiencies to reduce customer experience issues and improve fulfillment and service delivery

                  Assist with planning for overall Enterprise technical aspects, implement new technologies and ensure system is capable of supporting these technologies

                  Work with corporate management to ensure new polices and processes can be successfully adopted and executed by Enterprise Field Operations

                  Perform other duties as requested by management


                  Skills/Abilities and Knowledge
                  Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
                  Ability to handle multiple projects and tasks
                  Ability to make decisions and solve problems while working under pressure
                  Ability to supervise and motivate others
                  Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) Knowledge of all FCC compliance reports and other rules and regulations
                  Comprehensive understanding of applicable local and state rules and regulations
                  Comprehensive understanding of OSHA rules and regulations, both federal and state
                  Knowledge of company products and services
                  Ability to think strategically and anticipate future trends, needs and expectations
                  Strong business planning and forecasting skills
                  Strong analytic, organizational, and problem solving skills
                  Ability to focus on overall strategy of the region
                  Strong team and relationship building skills
                  Proven leadership and mentoring skills
                  Ability to analyze data and develop and present data driven reports
                  Ability to document, prepare and present executive level presentations

                  Bachelor's degree in electronic engineering or equivalent experience
                  Master's preferred

                  Related Work Experience Number of Years
                  Technical experience 8-10
                  Enterprise technical experience or equivalent 5
                  Project management experience 5
                  Management experience 5
                  Installation and repair of WAN/LAN and wireless access point (WAP) related equipment experience


                  Skills/Abilities and Knowledge
                  Advanced knowledge of HFC and IP Networks
                  Knowledge of Enterprise Operations and Fiber Networks
                  Technical knowledge of company products and services

                  Relevant industry and vendor-specific certifications and training
                  Industry and vendor specific certifications and training (NCTI, SCTE) (i.e. NCTI - Master Technician, HFC Networks or SCTE (BCSS) Business Class Services Specialist)
                  CCENT - Cisco Certified Entry Networking Technician
                  CCNA (SP) - Cisco Certified Network Associate (Service Provider)

                  WORKING CONDITIONS
                  Office environment
                  Exposure to moderate noise levels
                  Travel as required
                  Posting ID: 561859776Posted: 2020-07-02