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                Full Time Customer Care Representatives

                Aerotek
                Cedar Rapids, IA 52401
                Full-time, Part-time
                Similar jobs pay $10.72 - $15.89
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                Job Description

                Aerotek is currently hiring for full time Customer Care Representatives in Cedar Rapids, IA! These are Monday through Friday roles with 8 hours shifts between 7:00 AM and 6:00 PM. This is a long term role with paid training and opportunities for benefits.

                Responsibilities

                • Answer inbound calls to provide information on a variety of customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
                • Communicates with customers regarding service request or problems; documents, evaluates and resolves customer's inquiries.
                • Thoroughly documents all contacts and conversations; follows up as required.
                • Works with other departments to complete customer requests as needed and minimize escalations.
                • Gains proficiency in various administration and automated work flow systems.
                • Processes complex and varied service requests.
                • Consistently meets/exceeds set quality and productivity metrics.
                • Functions in a team-based environment, and actively participates in achieving team goals.

                **Candidates will be starting from home and going through training virtually. Candidates will transition back on site once deemed safe to do so but nothing has been finalized on the return date.

                Qualifications
                * High School diploma or equivalent.
                * Up to 1-year experience with call center or customer service experience/training.
                * Fundamental computer knowledge and Basic understanding of Microsoft office suite, specifically Word and Excel.




                About Aerotek:

                We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

                Aerotek is acting as an Employment Agency in relation to this vacancy.
                Posting ID: 565748003Posted: 2020-07-29