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    Client Manager

    Allied Universal

    Grand Rapids, MI 49501
    19.1 miles
    Full-time

      Command Center Assistant Manager

      Allied Universal

      Grand Rapids, Michigan, Grand Rapids, MI 49501
      19.1 miles
      Full-time

        Security Officer - Apartment Complex

        Allied Universal

        Grand Rapids, MI 49501
        19.1 miles
        Full-time

          Security Officer - Plant

          Allied Universal

          Grand Rapids, MI 49501
          19.1 miles
          Full-time

            Security Officer - Retail Warehouse

            Allied Universal

            Grand Rapids, MI 49501
            19.1 miles
            Full-time

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              Allied Universal

              Grand Rapids, MI 49501
              19.1 miles
              Full-time

                Security Officer - Retirement Community

                Allied Universal

                Grand Rapids, MI 49501
                19.1 miles
                Full-time

                  Security Officer -Contract Manufacturer

                  Allied Universal

                  Grand Rapids, MI 49501
                  19.1 miles
                  Full-time

                    Security Officer - BioMedical Center

                    Allied Universal

                    Grand Rapids, MI 49501
                    19.1 miles
                    Full-time

                      Security Officer - Super Center

                      Allied Universal

                      Grand Rapids, MI 49501
                      19.1 miles
                      Full-time

                        Security Officer - Living Complex

                        Allied Universal

                        Grand Rapids, MI 49501
                        19.1 miles
                        Full-time

                          Security Officer - Public Service Building

                          Allied Universal

                          Grand Rapids, MI 49501
                          19.1 miles
                          Full-time

                            Client Manager

                            Allied Universal
                            Grand Rapids, MI 49501
                            Full-time
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                            Job Description

                            DESCRIPTION

                            Allied Universal is currently seeking a Client Manager to lead a business segment in a designated region.  The primary role of the Client Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field.  The individual will meet or exceed operational goals by providing high-quality, professional, competent and committed service and an outstanding client and employee experience.

                            KEY RESPONSIBILITIES:

                            • Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
                            • Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
                            • Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
                            • Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
                            • Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner
                            • Manage the delivery of services through subordinate team and fill in for the Branch Manager/ Director of Operations in their absence or as requested or required
                            • Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
                            • Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
                            • Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
                            • Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management

                            ADDITIONAL RESPONSIBILITIES

                            • Enforce Allied Universal's policies as outlined by the handbooks and executive memos
                            • Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
                            • Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face to face meetings
                            • Maintain confidentiality of all information and data
                            • Keep records and prepare accurate and timely reports both manually and through automated methods
                            • Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness
                            • Perform other related duties and responsibilities as assigned or required
                            • Actively participate in community and business related organizations

                            QUALIFICATIONS

                            The ideal candidate will possess a Bachelor's degree in Criminal Justice, Business Administration or a related field plus at least 3 years of experience in a service industry.  Contract, proprietary security services or military/law enforcement experience is desired. In addition, we require the following skills:

                            • Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience preferred
                            • Proven strong service orientation, excellent interpersonal, leadership and organizational skills
                            • Ability to develop and grow client relationships
                            • Ability to make decisions and conduct courageous conversations
                            • Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
                            • Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
                            • In-depth understanding of financial performance
                            • Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

                            Key Competencies:  Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability 


                            EOE/Minorities/Females/Vet/Disability 

                            Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce.  Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws.  We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.

                            Posting ID: 561793286Posted: 2020-07-31