Rick Hendrick Chevrolet (Duluth)
The Service Advisor is responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.Supervisory Responsibilities:
This job has no direct supervisory responsibilities.Essential Duties and Responsibilities include the following:
- Works with customer and technician to identify required maintenance.
- Advises customers on necessary and recommended services.
- Offers additional services and repairs to customers.
- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
- Estimates cost of mechanical, electrical, or other repairs.
- Enters itemized estimate on service order and explains estimate to customer.
- Schedules appointments with customer.
- Meets dealership's standards for repair and order production.
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations.
- Demonstrates the Company's Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned
To perform the job successfully, an individual should demonstrate the following Core Values:Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf .