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Unified Communications and Collaboration Engineer

Tempe, AZ 85285
Full-time, Part-time
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Job Description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we're 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We're a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary

Unified Communications & Collaboration Engineer

Senior UCC Engineer will be responsible for oversight of al  Unified Communication at MUFG. Design, implement and support the firm's diverse VoIP, Collaboration and Video Conferencing portfolio.  Implement industry standard solutions and delivery best in class service. Evaluate and recommend next generation technology that improves end user experience, address tactical business requirements and aligns with long-term strategic goals. Articulate practical solutions to mission critical issues in a high energy environment. In addition, the SME will have principle accountability for quality assurance, system upgrades, maintenance, and monitoring to ensure product sustainability.

Major Responsibilities:

  • Expert level Cisco UCS VoIP and MS cloud PBX solutions.
  • Knowledge of Cloud Pbx and UCaaS, including Cisco, Microsoft and Avaya.
  • Strong knowledge Cisco and Microsoft collaboration applications: WebEx, Teams, Zoom, etc.
  • Strong working Knowledge of Video Conferencing systems:  Cisco, Microsoft and Crestron.
  • Proficient in networking fundamentals including TCP/IP, QoS, etc.
  • Working knowledge Cisco networking LAN/WAN, routing/switching.
  • Strong knowledge of Telecom services: Enterprise SIP networks, IP Toll free, E164, etc.  
  • Perform infrastructure system management, consulting, and integration functions across multiple Unified Communications and Collaboration platforms.
  • Ability to maintain a detail-oriented approach while multitasking in a fast-paced environment.
  • Strong analytical skills and able to organize and interpret data from various sources.
  • Excellent communication skills and ability to work in a collaborative team setting.
  • Demonstrate proactive approach to problem and incident.
  • Researches, analyzes, and recommends systems improvements and enhancements.
  • Develops and manages operational and preventive maintenance checks for all UC systems.
  • Creates and maintains run books and databases including documentation for all product hardware, software, and operations manuals.
  • Develops and manages operational and preventive maintenance checks for all UC systems.
  • Support standards around Unified Communication integration with the focus on end-users experience.


  • BS degree
  • Certifications in one or more areas: (Routing, Switching, Security, VOIP preferred).
Years of Experience: - 7 Years or more Cisco UCS

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Posting ID: 609869862Posted: 2021-03-02