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Sr. Active Directory & Exchange Analyst

Inserso
Chandler, AZ 85224
Full-time
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Job Description

The Senior Active Directory Exchange (ADEX) Analyst is responsible for managing and administrating the Active Directory, Exchange and Mobility infrastructure during core support hours of 0700-1900 EST with a 24X7 on-call rotation under the Service Delivery lifecycle. The analyst is charged with managing and monitoring the enforcement of all applicable directives at a quality level acceptable to the government customer. The analyst will devise, review and implement methods for monitoring, evaluatingreporting the performance of the ADEX infrastructure. As part of a continuous process improvement role, the analyst will play a critical role in reporting deviations, tracking and reporting error trends, and monitoring the results of training and other corrective measures. The Senior ADEX Analyst will be required to lead long-term projects and lead troubleshooting efforts in the event of outages, Core duties include, but are not limited to Manage all aspects of ADEX infrastructure to include monitoring, account creation, and domain experience Manage core Mobility Services business to include, but is not limited to, the infrastructure, hardware, software, and services required to support and sustain how the workforce utilizes mobile devices, corporate data, and applications to perform business tasks and to fulfill its mission Provide mobile device management (MDM) capability for mobile device and user level controls Provides support for implementation, troubleshooting and maintenance of IT systems Provide integration support for other applicationssystems into the ADEX environment Provide escalation and communication support to agency management and internal customers Provide incident and problem identification, diagnosis, dispatch, and resolution support Manages IT system infrastructure and any processes related to these systems CreateManage Active Directory user accounts in the domain Modify existing Active Directory user accounts in the domain by updating user information, addingremoving the account tofrom security groups, and moving accounts between Organizational Units (OUs) Disable or delete inactive and out-processed user accounts Manage Enterprise E-mail user accounts, as well as Organizational Mailboxes, Distribution Lists, and other non-persona entities (NPEs) Review new account requests from site technical staff to ensure required forms are filled out correctly and contain all required signatures Escalate tickets to appropriate internal teams, or vendor as required Provide After Action Reports and or lessons learned, following major outages Evaluate performance and recommend changes to reduce the types of incidents and problems impacting the daily operations of the IT Infrastructure Ensure the change management procedures are followed across the enterprise Provide reports to management and other groups Required Skills Bachelor s degree in related field or equivalent experience 10 years of experience in IT support or related field 6 years of experience providing System Administration or similar support Microsoft Certified Solution Associate Certification (Microsoft Windows 2012 or higher) Experience in all aspects of Active Directory (i.e. DNS, Group Policy, PKI, Trusts, etc.) Experience with Blackberry UEM and mobile device management capability for mobile device and user level control Demonstrated ability to lead troubleshooting for issues both known and unknown across all manner of applicationsproducts to include vendor support Demonstrated ability to lead a project from concept to completion, taking a lead role in implementation across multiple simultaneous projects Knowledge of Powershell scripting Knowledge of windows clusters and their use Knowledge of Virtualization in a Windows environment, such as Hyper-V Experience administrating cloud environments, such as AWS or Microsoft Azure, such as managing accounts, email and virtual machines Proven ability to provide technical recommendations to solve short- and long-term issues and pass the DHS Employment Eligibility Verification process
Posting ID: 596972984Posted: 2021-03-02