1088 Telephone Jobs in chicago, il

The IT Support Analyst provides technical phone support for the business and for end user devices-both hardwaresoftware including PCs, laptops, IP Telephones, and mobile devices. The ideal candidate will have previous professional and customer support experience and would be able to identify recurring problems and work toward resolving root cause. Responsibilities Field incoming help requests from end users via telephone and e-mail in a courteous manner. Ensures all requests from users are logged and escalation procedures are followed. Maintains problem statresolution information in ticketing database. Ensure SLAs are met by reviewing the Help Desk inbox and tickets. Escalate issues and collaborate with the appropriate IT teams to find resolutions. Update Help Desk knowledge base with accurate and up-to-date information. Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment. Troubleshoot Android and Apple iOS software issues. Maintains expert level knowledge of the platformrsquos operating systems, standard applications, and computer hardware solutions. Work overtime as required. Qualifications College degree required, in a technology discipline (preferred) 1 year professional experience in supporting end user equipment in a high availability corporate or law firm environment. Must have excellent customer service skills, communication skills and be a team player. Must possess a solid understanding of PC hardwareperipheral devices, Active Directory, standard operating systems (Windows 710) and Microsoft Office applications. Experience supporting mobile technologies iOS and Android. ADA Requirements The ability to sit for a long periods of time. May be required to move of lift computer equipment weighing up to 30 lbs. FLSA Non-Exempt