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                      Shift Leader

                      2707 Vine St, Cincinnati, OH
                      Full-time, Part-time
                      Similar jobs pay $13.20 - $22.52

                      Job Description

                      A Shift Leader has the overall responsibility of supporting the General Manager in day to day operations of the restaurant, and for directing the daily operations of a restaurant in the General Manager's absence. The Shift Leader must convey the Wingstop culture to his/her fellow crew members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand. Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!

                      People Management: Responsible for assisting the General Manager in staffing the restaurant timely and efficiently with carefully selected team. Ensure the restaurant environment is safe at all times for both team members and guests; create the culture in the restaurant through respect, recognition and reward. Must work well with others and support the Wingstop Team. Must have a proven ability to work well under pressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing to assist all other positions when necessary.

                      Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Greet all guests in a timely manner (3-5 seconds at most). Ensure that each guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and friendly service. Immediately notify the General Manager of all guest issues or complaints. Resolve low level guest issues with efficiency and a positive attitude.

                      Financial Management: Control cash, property, product and equipment; builds sales, control labor and food costs.

                      Operations Management: Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop's company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant. Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are in compliance with company standards.

                      Essential Skills:

                      Guest service mentality; has a genuine desire to serve the guests
                      Maintains a calm, tactful demeanor when dealing with difficult situations
                      Manages multiple projects and timelines with a sense of urgency and follow through
                      Well organized and detail oriented
                      Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
                      Has an outgoing personality
                      Strong work ethic
                      Other duties as assigned


                      Minimum of 2 years of previous food service, retail or restaurant supervisory experience
                      Strong written and verbal communication skills
                      Initiative and assertiveness
                      Strong interpersonal skills and conflict resolution skills
                      Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged
                      Passionate about hospitality and serving the guest
                      Ability/flexibility to work a changing schedule including mornings, evenings, weekends and/or holidays
                      Ability to problem solve
                      Ability to accept feedback and willingness to improve
                      Ability to set goals, create action plans, and implement those plans
                      Ability to measure performance, subjectively and objectively
                      Cultivate attractive culture within the restaurant
                      Ambassador and representative of the culture of the brand and the mission to Serve the World Flavor
                      Posting ID: 45837939Posted: 2020-02-19