Job Title: Retail Wireless Consultant Reports To: Sales Manager Exemption Status: Hourly Direct Reports: None At Westlake ACE, our vision is to be the best, most helpful hardware stores on the planet.Great people make Westlake stand out in our industry. Our associates come from all backgrounds with a variety of experience. Building a well-skilled, diverse, quality workforce is one of our main priorities. That's why we're always looking for individuals who strive for professional growth and want to work with a company with solid core values. General Summary The Retail Wireless Consultant is responsible for providing superior customer satisfaction in an effort to achieve store and budget objectives. The retail wireless consultant is directly responsible for assisting new and existing customers and creating the ideal customer experience with each customer. Essential Duties & Responsibilities: Include the following. Other duties may be assigned. Greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries to appropriate party. Respond to customer inquiries and process requests, including but not limited to name, address and rate changes; suspensions, disconnects, and resumes; taking payments; resolving problems related to equipment, billing, roaming and service; and changes in vertical services. Work with customers who indicate a desire to disconnect and perform retention activities to save that customer. Troubleshoot equipment issues for customers and process repairs, including but not limited to providing loaner phones, shipping of equipment, and completing the repair cycle. Update customer account after every customer interaction. Achieve or surpass individual sales targets for portfolio of products and services which would include new customer acquisitions, sale of essentials, and vertical features on a weekly/monthly basis while achieving the highest level of customer satisfaction. Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location. Complete accurate paperwork and transactions. Assist with inventory counts as needed. Assist in maintaining store appearance and individual work area. Receive and process all payments Other Essential Requirements: Deliver results through the execution of our Core Values: TEAMWORK - Together we can achieve extraordinary things. INTEGRITY - An authentic commitment to moral and ethical behavior. RESPECT - The humble appreciation that every person is unique and valued. EXCELLENCE- A disciplined approach to achieve outstanding results through continuous improvement. PASSION - Showing our love for the work we do, our customers, and our associates. SERVICE - Amaze our customers, our associates and our communities by delivering on our helpful promise.