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    Senior Mac Support Analyst

    Robert Half
    Clearwater, FL 33759
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    Job Description

    Description Coordinate day to day activities (incident and request response) for the Tier I support team and report escalations to management, as required. Function as primary escalation point for issues reported to the Tier 1 team, gather appropriate information and addressrespond accordingly. Collaborate cross-functionally with technical experts to deliver service and meet SLA objectives. Effectively addresses high priority incidents and requests for senior and executive stakeholders. Monitor ticketing system for volume and requests, prioritize tasks and identify trends in reporting or work flow to recommend improvements and alleviate bottlenecks. Responsible for continuously improving procedures that align with ITIL practices and agile techniques. Serve as technical lead on various, in-scope projects as required. Create customer-focused instructional materials such as knowledge articles and videos. Miscellaneous duties as assigned. If you are interested in this position please apply directly and send a copy of your resume to me at Requirements AssociatesBachelor's Degree in Business, Computer Science or related field 5 years of equivalent work experience will be accepted in lieu of a degree 5+ Years in the field of Information Technology in a detail oriented work environment At least 3 years configuring and supporting MAC (Macbooks) and Windows end user devices Ability to support and troubleshoot hardware management systems in support of a mostly MAC environment ITIL certified andor demonstrated advanced experience with Incident, Problem, Change and Request Management Familiarity with ServiceNow ticketing, reporting and dashboards Apple certification preferred Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs. When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms. Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information. 2020 Robert Half Technology. An Equal Opportunity Employer. MFDisabilityVeterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.comterms-of-use httpswww.roberthalf.comterms-of-use ).
    Posting ID: 597966129Posted: 2021-01-09