Scope of the project:
This will be a 6-Month contract working at The Clemson University information technology center with the possibility of EXTENDING 36-MONTHS.
Daily Duties / Responsibilities:
Monitors, tests, maintains and repairs network and infrastructure elements for Clemson CCIT.
Monitors Clemson network, server, and application elements, resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve network control center.
Configure network and system resources, and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
Prepares and reviews documentation for use in operations for training and knowledge base. Participates in training and cross training for the Tier II. . Provides customer service for all information and/or telecommunication network systems support areas.
Control network and system processing. Responds to customer inquiries and alerts via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and reports any abnormalities. Other operational duties as assigned such as meetings, project work, administration and facilities requirements.
Required Skills (rank in order of Importance):
· IP Network Troubleshooting
· DNS Configuration
· Understanding of monitoring tools (Splunk, SolarWinds)
· Microsoft Office Suite
· Server batch Scripting
· Technical writing experience
Preferred Skills (rank in order of Importance):
· Leadership skills
· Strong customer service
Required Education: High School Diploma and 3+ plus years of work experience.