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Program Director

Fresno, CA 93727
Full-time, Part-time
Refer friends, get paid!

Job Description


The Director is responsible for overseeing and supporting a variety of programs. The program is a comprehensive 24/7 helpline that provides a wide array of information and resources (i.e. talk, text, and web-based resources) that also provides disaster and crisis response. This position will require a candidate that can oversee the operations (including the outsourced call center), conduct outreach through presentations, and effectively coordinate and collaborate with community partners to enhance the program and increase overall community impact. This position is a cross-sector leader that can understand, develop and implement program enhancement, design, and integration.

The successful candidate will have a proven ability to collaborate with individuals and organizations, exhibit critical thinking/sound judgment and maintain a strong commitment to equity, quality assurance, ability to analyze reports and data, and have phenomenal written and oral communication skills.

Work Environment

This position is both in-person and virtual. This position requires a quiet workspace for privacy while on the remote environment.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Lead all programming integral to 211-prosperity coaching/wrap-around services, working with internal and external partners on 211 fee-for-service, coaching partners through expanded 211 access or integration, etc.
  2. Coordinate, participate and develop collective impact initiatives and/or coalition-based work.
  3. Analyze and review 211 call data and make recommendations, program decisions based on reports, and preparing reports for senior leadership internally, external reports, and presentations.
  4. Track project deliverables, providing general project management on projects identified by the CEO or Vice President.
  5. Assist with the writing, coordination, and delivery of grant/funding proposals and reports.
  6. Ability to track current events and pivot quickly to integrate necessary information into 211
  7. Ability to recognize opportunities for development (program, resource, 211 improvements) and execution of opportunities.
  8. Work closely with the entire team but especially the Senior Program Manager and the Director of Program and Training to maximize the effectiveness of all programs.
  9. Other duties as required.



  1. Excellent written and verbal communication.
  2. Experience and knowledge of excel/google sheets and basic data analysis tools.
  3. Strong time management skills.
  4. Ability to schedule and facilitate virtual meetings and training.
  5. Strong customer service and interpersonal skills.
  6. Ability to work with minimum supervision, exercising sound judgment at all times.
  7. Ability to manage multiple projects simultaneously on a continual basis.


Four-year degree in a related field or equivalent experience or combination of education/experience.


Possess a valid California Driver's License and verifiable automobile insurance. Must have the use of a reasonably reliable automobile or equivalent vehicle for transportation to offsite training and events.


Program Assistant and volunteers/interns as needed.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers. The employee frequently is required to stand; walk; sit; reach with hands and arms; climb; balance; stoop, kneel, talk and hear. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.


This job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed in the job description provided that such duties are characteristic of the position. This may vary, based on the needs of the organization.

Cristina Davis can answer any additional questions.  559-540-2600

Posting ID: 608149584Posted: 2021-02-23