The District Manager is responsible for all aspects of District sales growth and profitability including to grow each store in the District based on the expected outcomes: Grow comparable store revenue by a minimum of +3-5% per annum. Build the store management teams. Ensure that staff establishes processing SOPs and retail merchandising standards. Create a culture of accountability. Ensure recruiting, hiring and onboarding processes are in place to reduce turnover by 20%. The ATS District Manager role is not your typical District management position because ATS is not your typical retailer. This job is complex and challenging and will require a highly energetic, positive leader. The ideal candidate will bring a blend of strategic leadership to drive successful business results while balancing active participation in problem solving and a willingness to roll up their sleeves. Along with a huge analytical and tactical execution aspect of the job there is a people management component. The District Manager will manage, coach, motivate, develop and empower a large team of associates to maximize their business analysis skills, customer service performance and daily operational execution. The position reports directly to the Chief Operating Officer (COO), who in turn reports to the Chief Executive Officer (CEO). In this position, the District Manager wears two hats, leading his/her District and as a member of the overall ATS Leadership Team. One of 10 people leading the overall company. They will be responsible for 250-300 employees across 4-8 stores with 4-8 Store General Managers as direct reports. The professional filling this position will require the ability to be based out of one of the four locations: Birmingham, AL; Mobile, AL; Chattanooga, TN; or Biloxi, MS. Expected Year 3-5 Outcomes: • Grow comparable store revenue by a minimum of +3-5% per annum. • Build the capabilities of your store management teams. • Create a culture of accountability. • Established successful, ongoing recruiting, hiring and onboarding processes are in place to reduce turnover by 20%. • Reduce turnover by 20%. • Identify, train and develop 2-5 internal management successors to build bench to allow new store expansion. • Help identify locations for future new store expansion. • Manage the set-up and launch of 1-3 new stores. Job Duties: • Ensure staff is consistently achieving established processing SOPs and retail merchandising standards. • Effectively manages labor, productivity and profitability, ensuring that labor goals are achieved on a consistent basis - monthly, quarterly, annually. • Collaborates with store managers to develop sales and profit goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers. • Implements district-wide budget; monitors and approves expenses. Manages operational budgets. • Execute strategic marketing and seasonal event initiatives. • Make certain all company objectives are communicated to all appropriate levels. • Guarantee all safety, loss prevention policies, procedures and applicable laws are followed. • Ensure exceptional customer service standards are consistently met. • Provide oversight and ensure accuracy of reporting. • Provides leadership to the assigned District, overseeing operational activities and stores. • Demonstrated strong analytical, organizational, problem solving, and communication skills with all levels of management. • Maintain an exceptional onsite donor experience. • Analyze business opportunities and take action to improve areas of opportunity. • Effectively manage performance through standardized reviews, coaching, training, developing and corrective action. • Build and develop a highly engaged team by recruiting top talent. • Aid in the identification of Store General Managers with next level growth potential • Demonstrated abilities to partner with Human Resource and Asset Protection as needed. • Schedules and directs regular meetings and/ or conference calls events to share information, set and revise goals, and to increase morale. • Participates in special needs projects or future projects as needed • Performs other duties as assigned. Skills: • The candidate must have a combination of aspiration, ability and engagement attributes. He/ She must also have a desire for career growth based upon performance and a commitment to people and customers with specific and measurable examples provided in the following key areas: Excellent people leadership and development skills with proven results. Conduct business with a high sense of urgency accountability and follow-through; meets commitments. Operational and Retail Leadership experience at Savers, Unique, Value Village or other sophisticated thrift store chain as a Store General Manager or District Manager with multi-unit responsibility preferred. If not thrift experience, preferred expertise in managing hourly production and/or retail employees with exposure to multiple shift operations. Communication - ability to make the complex understandable in a simple and concise manner, high energy level, including both written and verbal communication. Strong leadership skills, strong organizational and planning abilities. Ability to create a strong teamwork environment within your District to foster peer relationships and expand capability across all of your stores. Independent thinking, and excellent analytical and problem-solving skills. Tactful interaction with peers, subordinates and customers. Works with all levels of employees to identify and improve execution and implement process. Other Skills Work Ethic - Exceptional and dependable. Strong Personal Initiative - driven to succeed. Data Driven - works with facts to develop actions and projects. Integrity - drives the benefits of ATS, not individual or personal preference. Company focus - works with business information to drive the best solutions. Collaboration - able to work with and through others. Detailed - able to develop detailed and understandable processes. Efficient - produces significant results with minimized effort. • Organization - plans, organizes and schedules multiple projects effectively Team & Fit Attributes Collaborative team skills Strategic thinking acumen Effective problem solver Aggressive can-do attitude with high self-initiative Strong two-way written and oral communication skills Good organizational and time management skills Strong work ethic Proven negotiating abilities Decisive decision maker Ability to coach, train and develop a team Must be able to handle multiple tasks Excellent math skills to draft and implement budgets and conduct data analysis. Thorough understanding of company's products and/or services, and those of immediate competitors in the surrounding market. Proficient with Microsoft Office Suite or related software. Must be willing to travel 50-75 % of the work week with a valid driver's license and requires a driving record review Physical Demands: • Occasionally - Carrying up to 10 lbs., pushing and pulling up to 25 lbs., lifting up to 10 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling, and smelling. • Frequently- walking on tile/concrete, bending, feeling, and reaching waist/overhead level. • Continuously - Sitting, standing on tile/concrete, fingering, talking, seeing, and hearing. • Safety Risk Factors: • Occasionally - loud noise, cluttered floor surface, nuisance dust, fumes, sprays, and hazardous cleaning solutions. • Frequently-Twisting of back and neck. • Mostly regular hours, occasionally working evenings, weekend and holiday hours as needed. • Working environment involves inside office with controlled temperatures and outside conditions with varying weather and temperatures.
• Bachelor’s Degree in Business, Engineering or Marketing or 5-7+ years of retail leadership experience. • Operational or retail leadership at a large and successful retailer; Savers, Target, Wal-Mart or TJX multi-unit experience is a plus. • Experience in delivering formal performance feedback. • Experience in recruiting, hiring and onboarding 3050 people annually. • Direct exposure to customers and customer service. • Military service. • Extensive experience as District Manager required. • 5-10 years of progressive experience as a Multi-Unit Manager with previous high growth organizations.
IMPORTANT DISCLAIMER NOTICE: The job duties, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an associate may be required to perform. America’s Thrift Stores reserves the right to revise the job description at any time and to require associates to perform other tasks as circumstances or conditions of business, competitive considerations or the work environment change. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.