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      Office Clerk

      Forward Air, Inc.
      Glen Burnie, MD 21061
      Full-time, Part-time
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      Job Description

      Job Description

      Company Overview:

      Forward Air (NASDAQ: FWRD) is a leading asset-light freight and logistics company, providing less-than-truckload (“LTL”), truckload, intermodal and pool distribution services across the United States and in Canada. We are a highly respected transportation and logistics Company with revenues in excess of $1B annually. As an industry leader, we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.

      Position: Office Administrator

      Job Description:

      The Office administrator position will play an integral role in the organizational strength of our company. The Office Administrator will provide administrative support to all managers.  These responsibilities may include: clerical duties, filing, answering phone calls, responding to emails, assist in driver training and onboarding documents for new drivers.  Qualified candidates will have a strong ability to multi-task and a friendly demeanor. 

      Core Responsibilities & Duties:

      •  Analyze and organize office operations and procedures such as information management, filing systems, supply requisitions, and   other driver services
      •  Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross   training of staff
      •  Maximize office productivity through proficient use of appropriate software applications
      •  Establish uniform correspondence procedures and style practices
      •  Create and maintain filing system for warehouse records, such as scheduling information, consignee records, shipping/receiving   records and customer files
      •  Maintain contact with customers, ensuring high level of customer satisfaction
      •  Complete other duties as requested and ability to work some extended hours to include nights and weekends, as needed
      •  Other duties as assigned

      Requirements:

      •  Strong customer service skills with focus on performance recognition
      •  Ability to establish credibility and be decisive, but able to recognize and support the customer's preferences and priorities
      •  Proficiency in planning written and verbal communications
      •  Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel 2007, web based applications, etc.)
      •  Excellent interpersonal skills both written and oral
      •  Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes
      •  Experience working in a transportation office environment a plus
      •  Make decisions and or final recommendations which affect multiple departments
      •  Intermodal transportation exposure is a plus

      Skills:

      •  Ideal candidate will possess a “can do” attitude with a “will do” work ethic
      •  Must have the ability to work in a fast paced environment
      •  Strong verbal and written communication skills
      •  Experience with AS400 operating systems is a plus
      •  Transportation industry knowledge and experience is a plus 

      Forward Air is an Equal Opportunity employer. 

      Posting ID: 567233811Posted: 2020-08-15