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                      Curbside Express Lead - Bid

                      Giant Eagle
                      Conway, PA 15027
                      Full-time, Part-time
                      Similar jobs pay $8.13 - $12.82
                      Refer friends, get paid!

                      Job Description

                      • Experience Required: 0 to 6 months
                      • Experience Desired: Customer Service Experience; 1-3 years in a service-oriented environment, and be comfortable with technology. Additionally, experience leading others is desired.
                      • Education Required: High school diploma or equivalent
                      • Lifting Requirement: Up to 50 pounds
                      • Age Requirement: At least 18 years of age


                      Job Responsibilities

                      • Administer Team Members'; workload, conduct guest transactions at curbside, communicate discrepancies and help bag and store orders.
                      • Provide customer service that exceeds requirements for both internal and external guests.
                      • Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers).
                      • Respond to guest calls regarding product inquiries, special orders and product requests.
                      • Schedule Team Members and delegate work assignments.
                      • Provide coaching and feedback to Team Members.
                      • Oversee and evaluate training provided to Team Members
                      • Attend and conduct daily team huddles.
                      • Write department orders, monitor ordering and supervise stocking and receiving.
                      • Develop and implement merchandising plans using company guidelines
                      • Take an active role in building the store's product assortment.
                      • Utilize all available tools to help reduce and eliminate shrink.
                      • Comply and perform self-assessments.
                      • Pass all internal and external audits.
                      • Understand and adhere to the collective bargaining agreement.
                      • Develop and maintain communication processes with other departments.
                      • Be willing and able to be back up other grocery lead positions.
                      • Must be able to work a flexible schedule, which could include nights, weekends and holidays.
                      • Maintain safety as the top priority for our Team Members, guests and products.
                      • Properly handle products and equipment in accordance with food safety and safety guidelines.
                      • Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.
                      Posting ID: 562760412Posted: 2020-07-14