Do you enjoy helping others? Are you the "go to person" at work or in your community? Would your friends and peers describe you as friendly and curious?
We really should talk...
Fidelity wants great people with a passion for assisting others as candidates for a Customer Relationship Advocate (CRA) position. We have positions for those with and without college degrees...and if you don't yet have a degree but want one - we support that too. To assist you with your higher education goals, Fidelity offers tuition reimbursement programs that can help you further your education.
No finance background...No problem
Yes, we are in financial services, but not in the old-fashioned way you might be thinking. If you come to us knowing the industry - great, but if you need support learning - that works too. We will provide you what you need through a paid world class training program to set you up for success. If you can bring us your commitment for helping others - we'll teach you the financial expertise and assist you with becoming a licensed broker. At Fidelity, the customer experience is our top priority, and we're looking for individuals that:
This is a full-time hourly position that also offers the opportunity to work extra hours based on the business needs and your availability.
The CRA role is an integral part of a broader team that takes incoming calls from our customer base while addressing customer service issues. We are looking for candidates who wish to gain financial expertise while growing professionally. Our successful CRAs assist clients with a broad range of needs including answering questions about their account balances to guiding them to the appropriate resources. The goal remains consistent for all interactions: help customers feel more confident, make clearer decisions, and achieve their own financial dreams.
We believe that a broad approach to life is important. Our benefit programs are designed to help you and your loved ones strike the perfect balance. Sound too good to be true? See for yourself and learn more about our benefits offerings:
We offer a paid, industry-leading development program that will fully prepare you to engage with customers while obtaining your Series 7 and 63 licenses.
At Fidelity, we champion collaboration by working in small teams (12-15). Our success as a firm is due to the personal responsibility and pride our associates take in getting things just right, and the compassion that drives us to focus and commit to our customers and to each other. We ask for and act on our associates' input on everything from creating better client experiences to crafting our workspaces.
The CRA role is just the starting point! Fidelity encourages associates to explore and expand their skills to achieve success and fulfilling careers. Many of our Sr. Leaders started in the CRA role as Fidelity offers multiple opportunities for advancement and upward mobility.
For more information about the different career paths that the CRA role could lead to, watch the following videos:
We continuously strive for a diverse and inclusive workplace where we respect and value our associates for their unrivaled perspectives and experiences.
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity Investments is an equal opportunity employer.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at email@example.com or 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.